HELLEN KINYANJUI

• Collaborated with families and healthcare teams to design tailored interventions addressing developmental, behavioral, or cognitive challenges faced by pediatric patients.
• Reinforced positive health behaviors among families through education on topics such as proper nutrition, sleep hygiene, exercise routines, and stress reduction techniques.
• Reduced hospital readmissions through proactive management of chronic conditions and timely interventions for acute health issues among pediatric patients.
• Optimized medication adherence among pediatric patients through clear communication of dosing instructions, potential side effects, and the importance of consistent use as prescribed.

· Chronic illness management for 60-75 patients

· Care and coordination for Hospice and home Health patients

· Case management, discharge planning, care planning and medication management for 60-75 patients

· Assigned to manage 40 staff, set schedules, and motivated strong performance in Health and Wellness Department

· Monitored and reported on salesand performance metrics

Marketing and Project Management

• Managed over 25 calls per day increased productivity by 10%
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services
• Performed prior authorization review of services requiring notification
• Performed admission reviews based for medical necessity based upon Medical/Clinical guideline specification.

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions
• Performed nasal swab and rapid antibody testing 80-100 patients per day
• Completed necessary reports and documentation on time and to specifications.
• Developed customer service improvement initiatives to decrease customer wait times

• Monitored and reported on sales performance metrics
• Administered monthly and annual reviews to direct reports and set clear and measurable goals
• Case management, discharge planning and coordination of care
• Managed 20 staff members 80 patients
• Ordered all medication supplies and kept check on inventory levels.