Hellen Mendoza
Belleville,NJ
Summary
Driven Facilities Manager with extensive experience at Burberry LLC, specializing in retail facility management such as HVAC, Lighting, and janitorial maintenance. Proven expertise in vendor management and OSHA compliance, focused on optimizing facilities and enhancing stakeholder satisfaction. Strengths include strong leadership, problem-solving abilities, and exceptional communication skills. Have made significant impact through implementation of effective maintenance programs, cost reductions, and improving overall efficiency of facilities.
Overview
9
9
years of professional experience
Work History
Facilities Manager
Burberry LLC
New York , NY
08.2021 - Current
- Coordinated HVAC maintenance, lighting preventative maintenance, and janitorial maintenance on a monthly basis for over 21 retail stores in the U.S. and 6 stores in Mexico.exico.
- Scheduled preventative maintenance visits from outside vendors for specialized services, such as elevator and fire alarm system testing.
- Managed emergency situations such as fires, floods, power outages, vandalism, and other events impacting retail facilities.
- Reviewed new vendor contracts, building leases, permits, and other legal matters concerning the facility.
- Coached retail staff in the U.S. and Mexico on how to use Service Channel to open work orders for emergencies or repairs needed.
- Participated in over seven architectural projects, such as store renovations, which required fixture moves, moving into temporary spaces, and complying with mall regulations, etc.
- Enforced compliance with OSHA regulations and company policies.
- Managed spending to ensure adherence with budget.
- Coordinated the activities of subcontractors in relation to facility maintenance projects, such as exterior stone repair, carpet installations, carpet repair, and much more.
- Led continuous weekly meetings with vendors to ensure repairs and maintenance are completed in a timely manner.
- Prepared weekly UPS expense reports for our UK office to review.
- Prioritized new vendor onboarding through SAP.
- Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Monitored maintenance and repair of machinery, such as tailor equipment, pipe rolling racks, water machines, and mechanical systems.
- Maintained records of payments, vendor pricing, energy usage and activity reports.
- Provided support in the planning of special events held at the major flagship stores.
- Worked effectively in cross-functional team environments to make the workplace more productive.
- Coordinated the handling of hazardous waste disposal in accordance with federal laws.
- Organized monthly meetings with staff members responsible for maintaining facilities in order to discuss any issues or concerns related to operations.
- Assisted with relocations and store closures.
Property Damage Adjuster
NJM Insurance Group
Parsippany, NJ
01.2019 - 06.2021
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Calculated estimated costs of repairs using cost estimation software programs.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Assessed damages based on visual inspections, photographs, and reports from contractors or engineers.
- Evaluated policy coverage for each claim to ensure compliance with insurance regulations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Litigated claim settlements when needed.
- Analyzed data and prepared summary reports for management review.
Production Coordinator
Adriana Papell
New York, NY
01.2016 - 11.2019
- Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues.
- Collaborated with other departments such as engineering, sales and marketing, to ensure smooth execution of projects.
- Organized order information to prepare for production of products.
- Supervised a team of operators responsible for running different stages of the manufacturing process.
- Monitored inventory levels of raw materials and ensured timely replenishment.
- Managed movement of materials and product through production.
- Coordinated logistics for raw materials and finished goods.
- Assisted in developing plans for increasing efficiency by reducing costs or streamlining processes.
- Inspected quality control standards of incoming materials, in-process work, and final product output.
- Communicated with vendors to order supplies needed for production operations.
- Assisted in budget management, tracking expenses against project forecasts.
Education
Bachelor of Science - Fashion Marketing/ International Business
Berkeley College
Woodland Park, NJ05-2015
Skills
- Facility management principles
- Equipment installations and maintenance
- Planning and scheduling
- Budget planning and development
- Cost reduction strategies
- Strategic planning
- Assignment coordination
- Database maintenance
- Operations oversight
- Supplier contracts management
- Service contracts management
- Exceptional customer service
- Microsoft teams
- Microsoft powerapps
- Vendor management
- Documentation and reporting
- Data entry
- Workflow management
- Billing inquiry resolution
- Task prioritization
- Client relationship building
- Quality control analysis
- Supply chain operations
- Spreadsheet tracking
- Scheduling coordination
- Budget preparation
- Computer-based inventory system
- Logistics analysis
- Vendor onboarding
- Global logistics
- OSHA compliance
- Inventory procurement
- Team direction
- Budget administration
Languages
English
Professional
Spanish
Professional
Timeline
Facilities Manager
Burberry LLC
08.2021 - Current
Property Damage Adjuster
NJM Insurance Group
01.2019 - 06.2021
Production Coordinator
Adriana Papell
01.2016 - 11.2019
Bachelor of Science - Fashion Marketing/ International Business
Berkeley College
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