Hellen Mutale
Chicago,IL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales
ODEON ENT
MUFULIRA , ZAMBIA
02.2015 - 12.2023
- Managed dining room layout to maximize efficiency of staff members.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
Some College (No Degree) -
Mufulira Secondary School
Mufulira ZambiaSkills
- Verbal and written communication
- Table vacancy management
- Team player mentality
- Emotional support
- Menu board art
- Staff coordination
- Time management
- Reservations
- Menu management
- First aid training
- Guest relations
- Multitasking proficiency
- Sales strategies
- Impression management
- Hospitality and accommodation
- Cleaning and sanitation
Languages
English
Professional
References
References available upon request.
Timeline
Sales
ODEON ENT
02.2015 - 12.2023
Some College (No Degree) -
Mufulira Secondary School
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