Hi, I’m
Hellens Nunez
West New York,NJ
Summary
Driven professional with proven expertise in customer service and cash handling, honed at Spectrum and Color Tru. Excelled in enhancing customer satisfaction and team collaboration, significantly improving guest retention. Skilled in appointment scheduling and problem-solving, adept at increasing efficiency and resolving inquiries promptly.
Overview
2
years of professional experience
Work History
Color Tru
Front Desk Receptionist
08.2023 - 05.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Spectrum
Sales Associate
08.2022 - 05.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Fundacion Academia De Dibujo Profesional Cali Colombia
from Fashion Design
Robert Fiance Beauty SchoolsWest New York, NJ
Skin Specialists from Esthetician
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Oral and writing communication
Work out
Train in the gym
3 to 5 times per week
Languages
Spanish
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Front Desk Receptionist
Color Tru
08.2023 - 05.2024
Sales Associate
Spectrum
08.2022 - 05.2023
Fundacion Academia De Dibujo Profesional
from Fashion Design
Robert Fiance Beauty Schools
Skin Specialists from Esthetician
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