Hellen Porras Villalobos
San Jose,Costa Rica
Summary
Very analytical and detail-oriented executive. Among the roles that I have been trained to perform; Sales and technical/customer support agent and back office agent, where I worked directly with Artificial Intelligence programs.
Detail-focused investigative professional with track record of uncovering critical information and resolving cases efficiently. Valued for collaborative approach and adaptability, consistently delivering results through thorough analysis and effective team coordination. Skilled in evidence gathering and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Investigation Specialist
Amazon
01.2025 - Current
- Conducted thorough investigations to identify compliance issues and recommend corrective actions.
- Collaborated with cross-functional teams to develop effective investigative strategies and protocols.
- Analyzed complex data sets to uncover trends and provide actionable insights for decision-making.
- Maintained up-to-date knowledge of industry regulations and emerging trends impacting investigations.
- Ensured adherence to legal standards during investigations, mitigating potential risks for the organization.
Go-AI Associate
Amazon
06.2022 - 02.2023
- Enhanced AI systems by applying data-driven algorithms that emulate human learning processes.
- Improved accuracy of artificial intelligence models through iterative development and testing methodologies.
- Collaborated with cross-functional teams to integrate AI solutions into broader technological frameworks.
- Conducted research to identify trends in AI and machine learning advancements for strategic implementation.
- Participated in discussions on ethical implications of AI technology in practical applications.
- Documented findings and shared insights to support ongoing team projects and knowledge sharing.
Technical support executive
Concentrix
11.2020 - 06.2022
- Resolved network issues efficiently, enhancing overall system performance for end-users.
- Diagnosed and repaired various electronic devices, ensuring optimum functionality and user satisfaction.
- Installed and configured hardware components, streamlining setup processes for clients.
- Provided comprehensive technical support, addressing customer inquiries and troubleshooting effectively.
- Managed device maintenance schedules, reducing downtime and improving operational efficiency.
- Collaborated with team members to develop best practices for tech support processes.
- Educated users on device usage and troubleshooting, empowering them to resolve minor issues independently.
Sales Agent
SYKES
02.2018 - 08.2020
- Exceeded sales quotas by implementing targeted sales strategies and training providers.
- Resolved customer product inquiries efficiently, enhancing overall customer satisfaction.
- Educated customers on product features, fostering informed purchasing decisions.
- Managed billing processes for sold products, ensuring accurate transactions.
- Coordinated appointments with various stakeholders to streamline communication and collaboration.
Education
Bachillerato - educación media
Liceo San Pedro
Perez Zeledon11.2012
Inglés Conversacional para el sector comercial
INA
Perez Zeledon, San Jose, Costa Rica06.2014
Skills
- Observation strategies
- Compliance management
- Statistical analysis
- Skilled in utilizing investigative resources
- Data analysis
- Proficient in technology
Languages
Español
English
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Investigation Specialist
Amazon
01.2025 - Current
Go-AI Associate
Amazon
06.2022 - 02.2023
Technical support executive
Concentrix
11.2020 - 06.2022
Sales Agent
SYKES
02.2018 - 08.2020
Inglés Conversacional para el sector comercial
INA
Bachillerato - educación media
Liceo San Pedro