Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Preference
Timeline
Generic
Hellen Dayana Anchia Fallas
Open To Work

Hellen Dayana Anchia Fallas

Newark,NJ

Summary

Dedicated professional with expertise in customer service and cash handling. Known for strong time management and conflict resolution skills, ensuring efficient operations in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver & Residential Cleaner

Independent Employer
Newark, New Jersey
10.2025 - 01.2026
  • Delivered high-quality residential cleaning services, including organizing and sanitizing tasks.
  • Provided reliable childcare for children of various ages, ensuring safety and engagement.
  • Maintained clear communication with parents and homeowners to address specific needs and protocols.

Food Service Worker

Caprichos Antioqueños Bakery
Pawtucket, Rhode Island
07.2024 - 10.2025
  • Provided friendly customer service in self-service dining environment, ensuring positive dining experience.
  • Worked with team to streamline operations during peak hours, reducing customer wait times.
  • Effectively managed multiple tasks in high-pressure situations.
  • Achieved 100% accuracy in cash handling while processing payments through POS systems.

Personal Banker

Banco Nacional de Costa Rica
San Jose , Costa Rica
11.2020 - 06.2024
  • Educated clients on financial products and services, enabling informed decision-making and enhancing customer satisfaction.
  • Cross-sold banking products through persuasive techniques, contributing to overall branch sales growth.
  • Managed daily cash transactions, guaranteeing accurate account reconciliations.
  • Addressed customer complaints promptly, ensuring timely resolutions that upheld bank policies and improved client trust.
  • Collaborated with team members to enhance customer service experiences and branch performance.

Education

High School Diploma -

Liceo Rural Maiz De Los Uva
Colinas, Costa Rica
12-2019

Skills

  • Customer service and support
  • Cash handling and point of sale
  • Team collaboration
  • Time management
  • Conflict resolution
  • Strong ethics
  • Effective communication
  • Schedule coordination
  • Financial literacy
  • Adaptability and flexibility
  • Food safety compliance
  • Childcare supervision
  • Basic housekeeping
  • HIPAA compliance

Languages

Spanish
Native/ Bilingual
English
Elementary

Certification

In progress Certified Homemaker-Home Health Aide (CHHA)

Work Preference

Work Type

Full TimePart TimeInternship

Location Preference

On-SiteRemoteHybrid

Timeline

Caregiver & Residential Cleaner

Independent Employer
10.2025 - 01.2026

Food Service Worker

Caprichos Antioqueños Bakery
07.2024 - 10.2025

Personal Banker

Banco Nacional de Costa Rica
11.2020 - 06.2024

High School Diploma -

Liceo Rural Maiz De Los Uva
Hellen Dayana Anchia Fallas