Dedicated professional with expertise in customer service and cash handling. Known for strong time management and conflict resolution skills, ensuring efficient operations in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver & Residential Cleaner
Independent Employer
Newark, New Jersey
10.2025 - 01.2026
Delivered high-quality residential cleaning services, including organizing and sanitizing tasks.
Provided reliable childcare for children of various ages, ensuring safety and engagement.
Maintained clear communication with parents and homeowners to address specific needs and protocols.
Food Service Worker
Caprichos Antioqueños Bakery
Pawtucket, Rhode Island
07.2024 - 10.2025
Provided friendly customer service in self-service dining environment, ensuring positive dining experience.
Worked with team to streamline operations during peak hours, reducing customer wait times.
Effectively managed multiple tasks in high-pressure situations.
Achieved 100% accuracy in cash handling while processing payments through POS systems.
Personal Banker
Banco Nacional de Costa Rica
San Jose , Costa Rica
11.2020 - 06.2024
Educated clients on financial products and services, enabling informed decision-making and enhancing customer satisfaction.
Cross-sold banking products through persuasive techniques, contributing to overall branch sales growth.
Managed daily cash transactions, guaranteeing accurate account reconciliations.
Addressed customer complaints promptly, ensuring timely resolutions that upheld bank policies and improved client trust.
Collaborated with team members to enhance customer service experiences and branch performance.
Education
High School Diploma -
Liceo Rural Maiz De Los Uva
Colinas, Costa Rica
12-2019
Skills
Customer service and support
Cash handling and point of sale
Team collaboration
Time management
Conflict resolution
Strong ethics
Effective communication
Schedule coordination
Financial literacy
Adaptability and flexibility
Food safety compliance
Childcare supervision
Basic housekeeping
HIPAA compliance
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
In progress Certified Homemaker-Home Health Aide (CHHA)