Rasmey Ouk

Assistant Manager - Service Professional

• Cross-trained to handle different restaurant roles, including food service, kitchen and to-go stations.
• Conducted onboarding and orientation for new-hires and engaged in peer reviews with cross-training team members.
• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored throughput, engaging with team members for quick service and guest satisfaction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
• Promoted business loyalty by fostering positive guest relationships.
• Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of guest preferences.

Server

• Cultivated warm relationships with regular guests.
• Served food and beverages promptly with focused attention to guest needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
• Helped guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

To-go Specialist

• Greeted guests and answered inquiries regarding menu items and specials.
• Answered to-go order phone calls, conveying menu options over telephone, accumulating 100% accuracy and guest satisfaction.
• Utilized POS system to receive and process food and beverage orders.
• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
• Monitored food quality and freshness throughout day.
• Delivered pick-up and curbside orders to guests.
• Operated cash register to accept cash, debit and credit card payments from guests.
• Processed guest payments and balanced cash drawers.

Hostess

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid bottlenecking.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Answered guest questions about hours, seating, and menu information.
• Opened and closed seating sections according to volume of guests.
• Advised guests about special offerings and menu items to help drive sales.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.