HELLY BHATT
San Jose,CA
Summary
Software engineering professional with deep expertise in developing robust, scalable applications. Strong focus on team collaboration, driving projects to successful completion, and adapting to evolving requirements. Proficient in multiple programming languages, frameworks, and tools. Values delivering high-quality results and fostering productive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
PayPal
San Jose, CA
05.2022 - Current
- Designed LLM-powered incident management system processing, reducing operation noise by 76% with priority classification at 97% accuracy.
- Built a command-center automation tool to detect infrastructure and application issues in under 2 minutes; reduced Mean Time to Triage (MTTT) from 8.9 to 2 minutes and helped prevent ~25% revenue loss
- Designed and implemented AutoDev, an AI-driven automation platform that processes component requests and resolves them via access provisioning, component restarts, port updates, and other operational tasks
- Created a CI Build Failure Triage tool that automated root-cause analysis of CI failures, saving thousands of developer hours and reducing recurring incidents.
- Developed PromoPanel, an internal tool to manage promotion package workflows; anonymized candidate evaluations with a naming system to improve fairness and transparency
- Led Cosmos.AI integration with MCP server, enabling simultaneous internal and external platforms, expanding the user base 300x while maintaining security compliance.
- Led development of scalable microservices architecture to enhance system performance and reliability
- Implemented CI/CD pipelines to streamline deployment processes and improve release frequency
Graduate Teaching Assistant
San Jose State University
San Jose, CA
03.2021 - 05.2022
- Supported Cyber Security, Network Security, and Network Application & Programming courses; guided labs, assisted instruction, and graded assignments for 300+ students across two semesters.
Software Engineer
Tata Consultancy Services (TCS)
India
09.2015 - 12.2020
- Led development and customization of Microsoft Dynamics CRM solutions across banking, manufacturing, and insurance clients.
- Integrated CRM applications with external systems and portals using REST APIs and Node.js; delivered end-to-end workflows across web and mobile experiences.
- Designed AI-enabled dashboards in Power BI and improved release quality through CI/CD pipelines using Azure DevOps and Git.
- Collaborated with cross-functional stakeholders to translate business requirements into scalable technical designs; mentored junior engineers and led small delivery teams.
Education
Master of Science - Computer Engineering
San Jose State University (SJSU)
05.2022
Bachelor of Engineering - Information Technology
Gujarat Technological University
05.2015
Skills
- AI/ML & Automation: MCP server integration, tool-building, multi-agent workflows, LLM-powered automation, workflow orchestration, semantic search
- Languages: Python, Java, C#, C, JavaScript, Spring (HATEOAS), Nodejs, Expressjs
- Big Data and Observability: DataDog metrics, correlation dashboards and visualization
- Cloud / DevOps: GCP, GKE, Kubernetes, Docker, Terraform, CI/CD, StackStorm, Cosmosai
- Data: BigQuery, MySQL, DynamoDB, Cassandra
- Tools: Jira, ServiceNow, Azure DevOps, Git, Power BI, Microsoft Dynamics CRM
Certification
- Oracle Cloud Infrastructure Certified AI Foundations Associate (2024)
- Oracle Cloud Infrastructure Certified AI Foundations Associate (2023)
- Microsoft Dynamics CRM 2016 Customization and Configuration
- Microsoft Server Virtualization with Windows Server Hyper-V and System Center
Timeline
Senior Software Engineer
PayPal
05.2022 - Current
Graduate Teaching Assistant
San Jose State University
03.2021 - 05.2022
Software Engineer
Tata Consultancy Services (TCS)
09.2015 - 12.2020
Master of Science - Computer Engineering
San Jose State University (SJSU)
Bachelor of Engineering - Information Technology
Gujarat Technological University
AWARDS & RECOGNITION
PayPal: Spot Award, GenAI IdeaHack Innovator, Prodigy, Powerhouse, Phenom, TCS: Service and Commitment, Special Initiative, On the Spot, ILP Kudos, Former engineering member: IEEE and WIE