Heloidy Cox Perez
Hayward,CA
Summary
Dynamic professional leader with a proven track record of guiding teams to achieve objectives and enhance productivity. Renowned for fostering a collaborative environment while demonstrating reliability and adaptability in diverse situations. Expertise in strategic planning and conflict resolution strengthens team dynamics and drives results. Committed to continuous learning and empowering team members to reach their full potential, contributing to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Team Leader
FexEx Express
Oakland, CA
05.2024 - Current
- Lead a team of 20 people to ensure all freight will be delivered in a timely manner to our customers
- Make sure my team members work collaboratively and safely as a team
- Communicate important and crucial information daily
- Help my team members with emails, dimensions, and task cards when needed
- Work together with my team individually when something needs improvement
- Advise and instruct team members as needed
- Take necessary safety trainings sessions to maintain a safe working environment
- Review and complete daily reports
- Report any necessary safety concerns
- Complete all necessary documentation including shipping labels, delivery receipt and incident reports
- Efficiently load and unload packaging and ensure they are handled with care to prevent damages
- Mentored new team members on standard operating procedures and safety protocols
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Coordinated daily operations to ensure timely package processing and delivery
Material Handler
Fedex Express
Oakland, CA
10.2022 - 04.2024
- Operated material handling equipment to move packages efficiently within warehouse environment
- GSE qualified, tug, peoples mover, aircraft loader, belt loader, Phasar, AV, Yardman
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team
- Used hand-held scanners and physical logs to accurately track item movements
- Provided backup support to other warehouse functions as needed during peak periods or staff shortages, ensuring seamless operations
Manager Assistant
Lanesplitter Pizza
Emeryville, CA
08.2017 - 01.2022
- Manage a team of 10 members
- Cook pizzas, salads, desserts, and serve alcohol beverages
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Trained store personnel on how to interact with customers, not just sell items
- Managed a cash register with an average of $6,000 in sales each day
- Worked together with team members to improve their customer service
- Oversaw scheduling and staffing, optimizing labor resources during peak hours
- Facilitated communication between kitchen and front-of-house teams to improve workflow coordination
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Life Academy
Oakland, CA06-2014
Laney College
Oakland, CA08-2014
Skills
- Multitasking
- Spanish/ English
- Leadership Experience
- Problem-solving
- Time management
- Customer service
- Restaurant experience
- Food service/ guest service
Languages
Spanish
English
Timeline
Team Leader
FexEx Express
05.2024 - Current
Material Handler
Fedex Express
10.2022 - 04.2024
Manager Assistant
Lanesplitter Pizza
08.2017 - 01.2022
High School Diploma -
Life Academy
Laney College