Heloise Mendonca
Belmont,MA
Summary
Driven and meticulous professional with extensive experience in house cleaning and customer service, notably with my house cleaning business. Excelled in maintaining sanitary environments and delivering exceptional service, fostering client loyalty and increasing repeat business. Skilled in cleaning, sanitization, and customer relations, achieving high satisfaction rates through professionalism and courtesy.
Overview
19
19
years of professional experience
Work History
House Cleaner
Self Employed Services
01.2006 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Prepare and cook meals for clients
- Ran special errands, such as shopping for groceries
Customer Service Representative
USPS, United States Postal Service
03.2024 - 07.2024
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Education
Santo Anjo Da Guarda
Brazil11.1997
Skills
- Cleaning and sanitization
- Customer Service
- Professional and Courteous
- Vacuuming, mopping & sweeping
- Laundry proficiency
- Meal Preparation
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
USPS, United States Postal Service
03.2024 - 07.2024
House Cleaner
Self Employed Services
01.2006 - Current
Santo Anjo Da Guarda
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