Heloise Walker

• Report directly to the company president and work closely with C-level executives on strategic business initiatives and day-to-day operations.

• Lead the development and execution of comprehensive HR policies including insurance policies management, ensuring alignment with organizational objectives.

• Oversee the Customer Service Department and Outreach Manager, managing major events, sponsorships, and expositions to enhance brand visibility and community engagement.

• Utilize advanced negotiation skills to secure favorable contract terms that support the organization’s financial and strategic goals.

• Spearhead the implementation of cutting-edge HR technologies and systems across the company, enhancing process efficiency and data management.

• Build and manage the talent acquisition department, overseeing recruitment for 17 store locations across Colorado, Arizona, and Florida.

• Formulate and implement strategic HR initiatives that bolster workforce productivity and satisfaction, aligning with organizational goals.

• Champion employee development programs and leadership training to foster a culture of continuous improvement and high employee engagement.

• Ensure compliance with federal, state, and local employment laws and regulations, minimizing risk and maintaining the organization’s reputation.

• Act as a primary agent for change within the organization, facilitating transition initiatives that adapt to evolving market conditions and business needs.

• Orchestrated the recruitment strategy for pivotal roles within the healthcare sector, significantly improving the quality and fit of hires for Program Management, Safety Officers, and Learning & Development Specialists.

• Successfully managed a diverse recruitment portfolio, establishing Tarian as a key recruitment partner for major healthcare networks including Intermountain, HCA, Centura, and Peace Health.

• Fostered strong relationships with healthcare Security Program Managers and Operations Directors, which enhanced collaborative efforts and supported sustained business growth.

• Utilized advanced recruiting systems such as iCIMS to efficiently track, update, and manage candidate progress throughout the hiring process, improving operational efficiency and candidate experience.

• Recognized by the Vice President of Operations at St. Joseph Hospital for exceptional recruitment results and the high quality of candidate placements, which contributed to the strategic goals of both Tarian and its clients.

• Designed and implemented strategic recruitment plans, collaborating closely with hiring managers to optimize hiring outcomes and ensure alignment with organizational goals within the logistics sector.

• Engaged actively with candidates throughout the recruitment process, ensuring a positive experience and maintaining high levels of engagement and communication, which helped in building a strong employer brand.

• Utilized behavioral, functional, and value-based interviewing techniques to thoroughly screen and vet candidates, providing detailed feedback to hiring managers and ensuring the selection of top-tier talent.

• Negotiated compensation packages effectively, aligning offers with industry standards and candidate expectations, thereby improving recruitment retention rates.

• Employed a variety of sourcing strategies, including leveraging databases, media advertisements, and employee referrals, to build a diverse pool of qualified candidates.

• Played a pivotal role as B.E.S.T. employee resource Satellite Vice President, driving initiatives that supported business goals and enhanced internal team dynamics.

• Consistently exceeded sales targets through expert customer consultations and tailored service strategies, enhancing the luxury buying experience.

• Developed and maintained enduring customer relationships, significantly increasing repeat business and referrals.

• Mentored new sales consultants, sharing best practices and sales techniques to elevate team performance and cohesiveness.

• Leveraged extensive product knowledge to conduct persuasive product presentations and upsell complementary items.

• Recognized for outstanding sales achievements and dedication to customer service excellence, contributing to the store’s prestigious reputation.

• Managed key operational aspects of a high-volume retail store, ensuring optimal sales performance and customer satisfaction.

• Oversaw daily sales tracking (YTD, MTD, ADS, IPC) and conversions, strategically enhancing sales targets and store performance.

• Led visual merchandising initiatives, significantly improving store aesthetics and customer shopping experience, thereby driving increased sales.

• Coordinated staff scheduling, inventory management, and customer service training to maintain operational efficiency and effectiveness.

• Facilitated seamless transactions and returns, providing exceptional customer service and resolving issues promptly to uphold brand reputation.

• Oversaw the comprehensive management of an A+ townhome community, ensuring exemplary tenant services and maintaining high occupancy rates.

• Directed the collection and accounting of rental payments, meticulously ensuring accuracy in financial transactions and daily bank deposits.

• Employed advanced customer service principles and practices to foster robust tenant relationships, enhancing resident satisfaction and retention.

• Interpreted and enforced lease agreements with a keen understanding of legal and regulatory requirements, ensuring full compliance while mitigating potential conflicts.

• Spearheaded property inspections and coordinated maintenance efforts, diligently addressing issues to uphold and enhance property value and livability.