Toni Jenkins
Virginia Beach,VA
Summary
To partner with the company where I can utilize my skills and knowledge with the opportunity to learn and grow. I want to be a part of a company that creates an environment for their employees that result in a win-win-win situation for the employee, company, and customer. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Operations Technician
Lipton Tea
08.2022 - Current
- Operate a line of machines
- Perform quality checks for the line of machines, to ensure the quality of the product is at its best for the customers
- Remove any jams or blockage creating issues with the machine running properly
- Observing and learning the sensors on each piece of equipment, so you can quickly solve the problem to keep production going
- Using pallets jacks motorized and manual to move materials or pallets from the machine
- Asking for assistance if the problem is greater than what you can fix
- Problem solving and team work.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
Gate Clerk
Maersk GSC
03.2021 - 08.2022
- To ensure drivers are checked into the system properly
- Upheld data integrity by regularly reviewing and correcting errors in information systems used to track container movements within the facility.
- Expedited gate transactions with proficient use of barcode scanners, handheld devices, and computer terminals to enter data quickly and accurately.
- To guide or direct drivers to where their loaded or empty trailers/containers are located
- Find the proper paperwork for the driver to fill out
- Notate any damages done to any trailer or container on the yard whether coming or leaving
- To thoroughly inspect the trailers to make sure they are free of any trash, holes, or major damages.
- Improved gate security by diligently verifying and documenting incoming and outgoing shipments.
Transaction Processor/Office Administrator
CONDUENT
05.2017 - 03.2021
- Process cases for a select client
- Prep incoming mail scanning for seals, raised seals, and notaries
- Prep outgoing mail such as documents and checks to be sent to participants and select businesses
- Tracking checks that come in and out by updating the check database with all the correct check information
- Check audits making sure checks in database are on hand.
- Provided clerical support to company
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Customer Care Representative
TTEC Holdings, Inc./ ADP Benefit Solutions
11.2015 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Resolved incoming calls about the debit card linked to participants' healthcare spending accounts.
- Prepared and presented detailed claims management.
- Successful at achieving all Customer Care quote with consistency while working from home.
- Researched each account using company patient accounting applications and internet resources that are made available to conducts appropriate "need to know" account information.
- Performed special projects and other duties as needed.
- Assist with special projects as assigned, documents, findings, and communicates results.
- Participate and attend meetings, training seminars and in-services to develop job knowledge
- Responded timely to emails and telephone messages as appropriate.
- Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors
Education
Bachelor of Science - Human Resource Management
University of Phoenix
Tempe, AZHigh School Diploma -
King's Fork High School
Suffolk, VA06.2011
Early Childhood Education Certificate 1 & 2
College & Career Academy At Pruden
Suffolk, VA06.2010
Skills
- Dependable
- Teamwork
- Strong listening skills
- Eagerness to learn
- Love constructive criticism
- Lockout and tagout procedures
- Machine Operation
- Operational Efficiency
- Equipment Inspection
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- Database entry
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Call center experience
References
Available Upon Request
Timeline
Operations Technician
Lipton Tea
08.2022 - Current
Gate Clerk
Maersk GSC
03.2021 - 08.2022
Transaction Processor/Office Administrator
CONDUENT
05.2017 - 03.2021
Customer Care Representative
TTEC Holdings, Inc./ ADP Benefit Solutions
11.2015 - 04.2017
Bachelor of Science - Human Resource Management
University of Phoenix
High School Diploma -
King's Fork High School
Early Childhood Education Certificate 1 & 2
College & Career Academy At Pruden
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