Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helton Andrade

Dorchester,MA

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Party Rental Manager

Pleasant entertainment
Boston, MA
01.2023 - 12.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Food Runner

Estella restaurant
Boston, MA
12.2023 - 06.2024
  • Organized food orders and ensured accuracy of items served to customers.
  • Assisted servers to optimize guest dining experience.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.

MBTA Transit Associate

Block By Block
BOSTON, MA
06.2024 - Current
  • Assist passengers with navigating MBTA routes, schedules, and fare payments.
  • Address passenger concerns, mediate conflicts, and ensure a safe travel environment.
  • Provide real-time information and updates regarding transit delays and changes.
  • Collaborate with MBTA personnel and law enforcement to uphold safety and security.
  • Supported individuals with disabilities, ensuring accessibility needs were met, and assisting with boarding and disembarking.

Education

High School Diploma -

Boston International High School
Dorchester, MA
06-2020

Skills

  • Outstanding communication skills
  • Greeting customers
  • Hard-working
  • Teamwork
  • Professionalism
  • Quick learner
  • Capable of effectively performing in high-pressure, fast-paced work environments

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Cape Verdian Criolo
Native/ Bilingual
Spanish
Limited

Timeline

MBTA Transit Associate

Block By Block
06.2024 - Current

Food Runner

Estella restaurant
12.2023 - 06.2024

Party Rental Manager

Pleasant entertainment
01.2023 - 12.2023

High School Diploma -

Boston International High School

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Helton Andrade