Hely Gonzalez

• Greeted customers, established rapport with repeated clients, and provided an exceptional service experience based on their terms and needs.
• Informed clients on products, promotions, and services to upsell, cross-sell, and maximize transactions. (i.e tailoring, alterations, fragrances, shoes, and accessories).
• Positively and proactively resolved customer concerns while prioritizing sales goals and multiple tasks in a competitive fast-paced environment.
• Drove predictable business through appointment-based selling during event and non-event timeframes.
• Provided honest, confident, and tactful feedback to customers about style, fit, and value of products.
• Maintained expertise on fashion trends, brands, product knowledge, and training to continuously improve interpersonal skills and sales tactics.
• Coordinated with team to keep department customer ready. (stocking, remerchandising, transfers, cleaning, and occasional setup or movement of fixtures.)

• Conducted material synthesis experiments via milling, mixing, spray drying, coating, and heat treating to support development of new battery materials and prototype cells.
• Standard operations included inventory checks, lab walkthrough, vendor contact, performing processes, maintaining S.O.P's, preventative maintenance, data documentation, sample tracing, lab cleanup. • Prepared and handled chemical binders, slurries, powders, electrolyte, and electrode materials in dry rooms or glove boxes to specification.
• Utilized metrology instruments, tools, and proprietary software for characterization and quality inspections. ( XRD, SEM, BET, PSA, calipers, meters, gauges, and more.)
• Setup, operated, and maintained cylindrical cell pilot line machines, pouch cell, coin cell, and cell disassembly stations and equipment.
• Executed electrical, thermal, and mechanical testing to evaluate battery performance and reliability.
• Performed cycle life testing using Neware, Arvin, and CTS software, temp controlled chambers, and incubators.
• Adhering to Six Sigma, 5S, HCCP, and OSHA standards.
• Frequently collaborated with engineers and scientists to provide process insight and assist in experimental procedures.
• Trained and coached onboarding technicians and visiting offsite staff in current processes and procedures.

• Self managed position where responsibilities included but were not limited to;
• Programming electric scooters for public ride sharing.
• Inspecting and repairing damaged scooter units according to company specs.
• Troubleshooting unit software and hardware if unresponsive or malfunctioning.
• Managing self inventory for parts, hardware, tools, and personal safety equipment.
• Meeting quota of 60 repaired or programmed units per day.
• Assisting other technicians or unit collection staff.
• Removal, disassembly, disposal, and replacement of Lithium-ion battery packs with proper tools and PPE.
• Trained new staff in safety protocols and work processes.
• Documented and reported productivity and data logs to off-site coordination team.

• Assembled vehicles while following proper procedures, handling tools, stocking, and maintaining parts.

• Inspected designated work zones to ensure OSHA safety standards were met. (equipment, platforms, tools, lifts, conveyor belts, and other work systems.)

• Trained and led medium sized groups of employees in ergonomics, basic safety, work processes, and daily procedures.

• Collaborated with engineers to test and refine ergonomic designs, safety systems and software, and calibrated tools to ensure consistent quality and precision.

• Logged Excel data reports, spec changes, and procedures daily.

• Frequently assisted in multiple work stations as needed.