Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
HELY J. GOMEZ

HELY J. GOMEZ

Revere,MA

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

14
14
years of professional experience

Work History

Office Clerk

Box Express - Transportes Maritimos & Aereos
04.2022 - Current
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Answered and directed phone calls to appropriate staff members.
  • Processed incoming and outgoing mail daily.


  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Answered telephones, directed calls, and took messages.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Received payments from customers via cash or credit card transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Kept office records organized and supplies well-stocked for optimal team performance.

Office Clerk

Box Express - Transportes Maritimos & Aereos
09.2019 - 10.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.

Cleaner

C&W Services
04.2019 - 09.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Office Clerk

SUPERCARGO
08.2016 - 03.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

Cleaner

American Cleaning Company
07.2013 - 07.2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Office Clerk

SUPERCARGO
01.2013 - 01.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

Bagger

Stop & Shop
09.2011 - 09.2012
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.

Education

CHILD GROW DEV

STCC
05-2025

PPT GSA PART 1 Y 2 EEC ESSENTIALS 2.0 PPT FFC 1

STRONG STAR
03-2025

FIRST AID AND CPR FOR INFANTS

PRIVATE COURSE
03-2025

Some College (No Degree) - TPCF (TECNICO PROFESIONAL EN CONTABILIDAD Y FINANZ

SERVICIO NACIONAL DE APRENDIZAJE
COLOMBIA
07-2001

INFORMATICA BASICA

SENA
COLOMBIA
08-1998

AUXILIAR EN SISTEMAS

TECNICO NSM
COLOMBIA
10-2003

HIGH SCHOOL

LICEO CAMD
COLOMBIA
11-1996

Skills

  • Microsoft Office
  • Data entry
  • File management
  • Customer service
  • Document scanning
  • Inventory management

Languages

Spanish
Professional
English
Elementary

References

References available upon request.

Timeline

Office Clerk

Box Express - Transportes Maritimos & Aereos
04.2022 - Current

Office Clerk

Box Express - Transportes Maritimos & Aereos
09.2019 - 10.2020

Cleaner

C&W Services
04.2019 - 09.2019

Office Clerk

SUPERCARGO
08.2016 - 03.2019

Cleaner

American Cleaning Company
07.2013 - 07.2016

Office Clerk

SUPERCARGO
01.2013 - 01.2013

Bagger

Stop & Shop
09.2011 - 09.2012

PPT GSA PART 1 Y 2 EEC ESSENTIALS 2.0 PPT FFC 1

STRONG STAR

FIRST AID AND CPR FOR INFANTS

PRIVATE COURSE

CHILD GROW DEV

STCC

Some College (No Degree) - TPCF (TECNICO PROFESIONAL EN CONTABILIDAD Y FINANZ

SERVICIO NACIONAL DE APRENDIZAJE

INFORMATICA BASICA

SENA

AUXILIAR EN SISTEMAS

TECNICO NSM

HIGH SCHOOL

LICEO CAMD

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HELY J. GOMEZ