Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Hema Patel

Concord,NC

Summary

Dynamic Office Manager with expertise in vendor management, clerical and team support abilities and team leadership. Proven track record in enhancing operational efficiency and implementing quality control measures. Skilled in Microsoft Office and effective communication, driving successful project coordination and fostering strong customer relationships. Committed to delivering exceptional results in fast-paced environments.

Overview

years of professional experience

Work History

Office Manager

Lomar Specialty Advertising

Concord, NC

08.2013 - 05.2024

Coordinated daily office operations and staff scheduling for smooth workflow.
Managed vendor relationships to ensure timely delivery of promotional products to end users.
Oversaw inventory management and maintained supplies for all departments.
Developed office policies and procedures to enhance operational efficiency.
Trained new employees on office systems and company protocols.
Implemented filing systems to organize client information and project files manually and through ACT and NetSuite.
Facilitated communication between departments to improve collaboration on projects.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Collected and promptly ran payments from clients upon call or email.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Supervised staff members, organized schedules and delegated tasks.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Created estimates, sales orders, purchase orders, and invoices with in-house accounting software (QuickBooks and NetSuite).
Created spreadsheets in Excel to track data such as expenses, gross amount, and net profit.
Provided administrative support to management team including preparing reports and presentations.
Reviewed military and DoD contracts for accuracy prior to signing off on behalf of the company.
Negotiated pricing with vendors, securing favorable terms, and cost savings.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work, assisted and monitored performance of project personnel.
Implemented quality control measures to uphold company standards.
Acted as a liaison between the customer and the vendor to ensure improved communication, relationship management, problem resolution, coordination, information exchange, and optimized performance.
Processed orders by selecting appropriate modes of transportations based on cost effectiveness and time constraints.
Assisted in scheduling shipments and routing deliveries to optimize efficiency.
Maintained accurate shipping records and updated tracking systems daily.
Collaborated with vendors to resolve shipping issues and ensure timely deliveries.
Supported team members by sharing knowledge of best practices in logistics processes.
Coordinated daily logistics operations, including shipment scheduling and tracking.(LTL, USPS, UPS/FEDEX , FTL)
Coordinated with vendors, carriers, and customers to manage freight costs and transit times.

Administrative Assistant

Hospitality America

Charlotte, NC

01.2012 - 07.2013

Managed daily office operations to ensure smooth functioning of administrative processes.
Processed customer orders accurately and efficiently using order management systems.
Communicated with customers to confirm order details and resolve inquiries.
Coordinated with warehouse staff to ensure timely order fulfillment and shipping.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel and QuickBooks.
Composed letters, memos, reports, emails, and other written correspondence, as required by management staff.
Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Processed invoices for payment using accounting software applications.
Directed customer inquiries to appropriate department personnel.
Facilitated communication between different departments within the organization.
Provided product shipment, logistical support, and quality control by coordinating with vendors and customers.
Pulled the correct product from inventory to pack stock or samples into the appropriate box for customers.
Created packing slips and invoices for outgoing shipments with job-related software.
Created purchase orders for suppliers based on customer requirements.
Maintained database of customer orders, tracking progress from receipt through delivery.

Office Assistant

Laguardia Community College

Long Island City, NY

08.2000 - 04.2003

Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Maintained an organized filing system of paper documents.
Performed data entry tasks into the School Payroll Management System accurately and efficiently.
Dealt with customer inquiries related to their paychecks.
Answered phone calls and directed them to appropriate personnel.
Handled student tuition refunds and direct deposit applications.
Input new hire appointments, contractual increases, overtime, annual leave, and sick leave.
Calculated and entered timesheets for adjunct faculty and student timesheets into PMS.

Education

Associate of Applied Science - Network And System Administration

LaGuardia Community College