Hemalatha Radhakrishnan

• Defined, planned, and executed the program of migrating 10 of 65 microservices from AWS ECS
  to Kubernetes from its existing legacy platform to a newly developed efficient platform to
  ensure industry standards in a span of 6 months.
• Experience in leading a program for the database management team. The scope of the program
  is to make replicas of production databases stripped of sensitive customer information, which is
  in turn used by the development team. The outcome of this program was a 10% reduction in
  deployment effort and a 25% reduction in bugs reported.
• Analyzed the existing products and their current release management, Identified the manual
  tasks involved in the existing methods. Initiated a program with stakeholders both in
  development and operations. Ran a workshop to identify the scope for automation. The findings
  of the workshop were duly submitted to the program sponsors, who eventually approved them
  and put them into action as multiple programs progressed to deliver release efficiency.
• As an additional responsibility, I was managing vendors and procurements, reviewing licenses,
  and negotiating with vendors for the organization, including reviewing contract service
  agreements, MSAs, and SOW negotiations.
• In the course of a year and a half of tenure, I took the opportunity to analyze existing
  deployments in operation and found room for improvements on idle deployments. In some
  cases, deprecating such idle deployments saved $400k per quarter.
• Managing multiple critical projects, like building up new regions in the GovCloud and deploying
  multiple services.

● Spearheaded a cross-functional team (Operations, Database, Engineering, and QA) to
successfully migrate 6 data centers with 23 applications and 8 microservices from the use of
Oracle DB to HANA DB in a span of 24 months.
● I was a part of the team that delivered 4 new data centers hosting ~6 applications serving
Russia, the UAE, China, and the EU region. My specialization comes in the planning and
implementation phases, with a considerable amount of ambiguity because of different regions.
● Led a program with a team of 10 engineers across engineering, operations, database, and
systems administration to migrate 6 on-prem data centers and their applications and services to
the GCP cloud.
● Played a hybrid role as TPM and owner of certificate management and procurement for the
whole organization. In this role, I collaborate with cross-functional teams to analyze and
optimize their use of certificates across multiple applications. I'm the bridge between the
internal teams and DigiCert (the vendor) to improve the cluttered existing procurement process,
which contributed to saving cost and time to procure certificates.
● As a senior team member, I was involved in management activities like hiring and mentoring the
new hires, on-call calendar planning, and CapEX and OpEX discussions.

● Managed relationships with critical enterprise customers globally to address Operational
concerns, create and drive action plans for resolution and customer satisfaction.
● Problem Management for cloud products including tracking and communicating root cause
analysis and driving corrective measures.
● Working with multiple vendors teams to negotiate agreements like DigiCert and leading
towards a smooth transition.
● Working with offshore teams/vendors and coordinating engineering activities globally leading to
successful releases.
● Represented Operations Executive Management in difficult customer conversations and
partnered with Customer Success.
● Oversaw customer-facing communication activities for technical content accuracy and process
efficiency Recognized for ability to drive execution based on expert understanding of cloud
architecture, application functionality and internal team structures
● Managed a global team based in the US and India to collaborate with customers globally and
Operations team in Bangalore
● Improved SSL certificate management by consolidating certificate purchase through a single
vendor that offered both RSA and ECC certificates, saving the organization more than $300k a
year.
● Ensured security of customer data, and the success of operation excellence of SAP by
participating in the PCI audit for the Deployment team. Took a lead in resolving all related action
items.
● Actively involved in bringing new talents on board to meet rapid growth of the organization.
Provide detailed training to new hires to ensure the best onboarding experience, and to increase
team capacity right away.

● Contributed to operations relocation to IBM India over the span of 2 months by establishing a
shared Services model.
● Ensured team operation excellence by playing the bridge role between onshore and offshore
teams to improve communication between teams.
● Led day to day operations support at offshore team. Proposed and implemented various
improvement initiatives including automations to improve operational efficiency and optimize
cost.

● Designed and developed a reporting module for the customer support ticketing system. The
module resolved the tool's performance issue and increased the availability of HP Service Desk
system.
● Successfully migrated Business Objects 6.5 to XI R2. The migration was done on time and
avoided any business impacts due to end of support of Business Objects 6.5.