Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

HEMA SANTOSH

Tenafly,NJ

Summary

Two decades of primary, secondary, and syndicated research delivery and program management experience. I've gone through the whole research cycle, from doing research and strategy in-house at a leading technology service provider (internal advisory) to working as an industry analyst (external advisory) at two large third-party research firms. The ability to manage research investigations, test parameters, and project frameworks is made easier by expertise in the field, market trends, competitive analysis, and research tools. Adept at putting together the people, supplies, and tools that a team needs to finish a project and give a timely analysis.

Work History

Research Manager

Accenture, New York City
08.2019 - Current
  • Developing research through primary, secondary and syndicated research strategies that supports two key objectives:
  • 1: Research insights that help offering development leads to strategize new offerings and markets to develop
  • 2: Creating Thought Leadership with break through ideas and analysis
  • Service Lines: F&A, Procurement, SCM, HR, Marketing, and Sustainability outsourcing across all industries such as Insurance, Banking, Manufacturing, Consumer Services, High Tech and Media.

Principal Analyst

HFS Research
07.2014 - 05.2019
  • Responsible for creating and supporting HFS TOP10 reports and point-of-views on Finance and Accounting outsourcing, Design Thinking, Digital OneOfficeTM Vendor Assessments and Delivery Locations analysis
  • Apart from writing reports the role involved: Interactions with services providers, enterprise buyer. Analyst events (internal and external), social media and inquiries. Creating data products such as contract and M&A databases and mentoring data-analyst team in India. And, supporting sales teams on custom project planning, negotiations and contracting, relationship management, content management, etc.

Co-founder

Cutinha’s Konkan Store
08.2013 - 12.2014
  • Co-founded a family business of culinary spice with the theme of farm-to-table
  • This store attempted to bring fresh and organic produce to consumers directly from our family estate and others in the network.

Research Director

Information Services Group, ISG
08.2012 - 06.2013
  • ISG was entering into the research space and needed someone to build, manage and mentor the research team. As part of my role, the research team grew from 5 to 20-members.
  • The other part of the role was to manage the projects’ delivery and quality, designing training programs and sales support responsibilities such as, developing research agenda and budgets, attending ISG events and other industry events to increase visibility and supporting marketing and sales team to sell subscriptions.

Manager

Accenture
02.2004 - 07.2012
  • Provided advisory support to leadership and strategy teams to help assess the world that Accenture’s clients operated in.
  • Apart from the intensive research projects and annual programs, actively participated in, program management, team management, customer relationship and creating awareness of Accenture Research offerings to other business units within Accenture
  • Supported, directly and indirectly, the point-of-view papers, recruitment and other administrative tasks
  • Research IT and BPO market and competitive landscape within APAC
  • Initiatives such as creating awareness and the impact of copyrights through the advisory panel, resource group meetings and roadshows.

Deal Coordinator & Workflow Analyst

Wipro
01.2003 - 02.2004
  • Coordinating with different departments, such as Quality, Training, Staffing & MIS, HR, Transport, Technology, Accounts and infrastructure for data & creating relevant executive reports to be presented to AVP and VP of the particular outsourcing engagement.

Operations Executive

ITFinity Solutions Pvt. Ltd
11.1997 - 12.2002
  • Responsible for entire operations of then, a start-up firm, by wearing multiple hats
  • This included, liaising with clients and attending to initial business enquiries
  • Maintained the books of accounts, payroll, taxation and Forex
  • Sourcing and screening of resumes, maintaining the database, coordinating campus recruitment events, etc
  • Market research to assess the wireless software market i.e
  • Mobility in its very nascent phase and competitive intelligence.

Education

Master’s degree - business administration

MBA - Marketing

Sikkim Manipal University, Entrepreneurs, Indian Institute of Management

Bachelor’s Degree - commerce

Mumbai University

Skills

  • Operations Research
  • Industry Trends
  • Survey Creation
  • Complex Problem-Solving
  • Present Findings
  • Research ProgramManagement
  • Report Writing
  • Research and Analysis

Timeline

Research Manager

Accenture, New York City
08.2019 - Current

Principal Analyst

HFS Research
07.2014 - 05.2019

Co-founder

Cutinha’s Konkan Store
08.2013 - 12.2014

Research Director

Information Services Group, ISG
08.2012 - 06.2013

Manager

Accenture
02.2004 - 07.2012

Deal Coordinator & Workflow Analyst

Wipro
01.2003 - 02.2004

Operations Executive

ITFinity Solutions Pvt. Ltd
11.1997 - 12.2002

Master’s degree - business administration

MBA - Marketing

Sikkim Manipal University, Entrepreneurs, Indian Institute of Management

Bachelor’s Degree - commerce

Mumbai University

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HEMA SANTOSH