Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hema Shah

Exton,PA

Summary

Proven leader in hospitality management, adept at enhancing guest satisfaction and streamlining operations at companies like Quality Inn Hotel. Skilled in office administration and customer service, I excel in creating welcoming environments and improving efficiency. Successfully increased team performance through effective training, demonstrating a commitment to excellence and a knack for problem-solving. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Quality Inn Hotel
12.2019 - 10.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.

Head Housekeeping Supervisor

Microtel Hotel
09.2019 - 11.2019
  • Managed laundry sorting, washing, drying, and ironing.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Addressed customer feedback and complaints to maximize satisfaction.

Breakfast Attendant

River Bend Inn Hotel
07.2019 - 08.2019
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored dining room inventory and replenished as necessary.

Head Housekeeping Supervisor

Days Inn Hotel
06.2018 - 07.2019
  • Managed laundry sorting, washing, drying, and ironing.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Addressed customer feedback and complaints to maximize satisfaction.

Head Housekeeping Supervisor

Econo Lodge Hotel
10.2016 - 06.2018
  • Managed laundry sorting, washing, drying, and ironing.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

Bachelor of Commerce -

Hinduja College of Commerce
Mumbai, India
03.1988

Skills

  • Cash Handling
  • Inventory Control
  • File Organization
  • Office Organization
  • Office Administration
  • Customer Service
  • Guest Relations
  • Call Routing
  • Front Office Management

Timeline

Front Desk Receptionist

Quality Inn Hotel
12.2019 - 10.2024

Head Housekeeping Supervisor

Microtel Hotel
09.2019 - 11.2019

Breakfast Attendant

River Bend Inn Hotel
07.2019 - 08.2019

Head Housekeeping Supervisor

Days Inn Hotel
06.2018 - 07.2019

Head Housekeeping Supervisor

Econo Lodge Hotel
10.2016 - 06.2018

Bachelor of Commerce -

Hinduja College of Commerce

Similar Profiles

CREATE PROFILE
Hema Shah