HEMAANI MUKESH
Summary
"Dynamic, hardworking, and results-driven professional seeking an opportunity to leverage exceptional customer service, multitasking, and problem-solving expertise. Adept at quickly adapting to new environments, handling multiple responsibilities under pressure, and consistently surpassing performance goals. Passionate about delivering unparalleled client services, building lasting relationships, and driving customer satisfaction. Known for maintaining the highest safety standards while fostering a positive, professional experience. Ready to bring my strong work ethic, proactive mindset, and commitment to excellence to contribute to team success and achieve measurable organizational growth."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Attendant (Cabin Crew)
Qatar Airways
06.2022 - 08.2023
- Ensuring the safety and security of passengers throughout the flight
- Providing exceptional 5 star customer service and attending to passengers' needs
- Conducting pre-flight briefings and safety demonstrations
- Assisting passengers during boarding, deplaning, and in-flight
- Serving meals and beverages with attention to dietary preferences and restrictions
- Handling in-flight medical situations and emergencies with composure
- Maintaining a clean and organized cabin environment
- Collaborating seamlessly with fellow cabin crew members and the flight deck team
- Adhering to Qatar Airways' high standards of grooming and uniform presentation
- Embodying the airline's values of professionalism, courtesy, and dedication to excellence
Lead Customer Service Agent - Ground Operations
Dnata- Emirates Group
12.2021 - 05.2022
- Handled operations on 'Above the wings' for various airlines affiliated with Dnata ground handlers
- Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
- Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
- Assisting the Duty Officer in handling company materials and records
- Liaising with the Ground Handling agent (GHA) for quick processing and transfer of passengers
- Ensuring passengers are assisted smoothly through airport facilities
- Performing other related duties for the purpose of ensuring the efficient and effective functioning
- Supervising GHA staff during GHA operations until final dispatch of the flight
- Updated databases with new and modified customer data.
Student Success Specialist
Byju's - Think And Pvt. Ltd
07.2020 - 11.2021
- Playing the role- in terms of taking care of Student's Academics and progress of their studies as being the senior mentor and helping them excel in their progress by use of 'Salesforce and Msoffice software'
- Main motive- Customer Service and Mentoring the students (mentored and guided, By myself)
- Provide data driven insights on customer in order to enhance the customer experience
- Customer Journey mapping in order to strive towards delivering excellence at each customer touch point and ultimately to minimise negative feedback
- Monitor effectiveness of reporting and analytics used to ensure optimal value to the business, modifying or operationalising new metrics and dashboard products as needed
Client Services
HungerBox (Eat Good Technologies)
09.2019 - 06.2020
- Worked as a Full time Client Services at HungerBox in Food Vendor onboarding process and managed their operations
- Drove operational improvements in relevant to Food vendor onboarding and data management
- Designed and executed Data through MS Office tools to process for the follow ups with the Food vendor operations and data management
Customer Services Agent
FLY EMIRATES (AIR INDIA - SATS Airport Services Pvt. Ltd.)
Bengaluru
01.2018 - 01.2019
- Worked passionately as a Customer Services Agent for FLY EMIRATES as Ground handling customer service agent under AISATS pvt
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Adapted to new applications and maintained knowledge of current technologies
- Received 'Certificate of Appreciation' By Fly Emirates
- Completed trainings and received the certificates for the same in relevant Aviation Industry
Internship
Air Arabia (GSA Cozmo Travel Private Limited)
01.2017 - 01.2018
- Worked as a intern at a Cozmo Travel organisation for Air Arabia (corporate) clients
- Acquisitions and management of clientele (customer service)
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Obtained the knowledge of Reservations, fare comparisons with Other Airlines and visa processing department along with the work assigned
Education
MBA - Aviation Management and Business Administration
Hindustan Academy
Bangalore, Karnataka, India01.2018
B. Com. -
JSS Autonomous College for Women
Mysore, Karnataka, India01.2016
Skills
- Customer service
- Hospitality
- Prioritization
- Attention to detail
- Communication skills
- Interpersonal skills
- Flexibility
- Problem-solving
- Punctuality
- Organizational etiquette
- Planning
- Multitasking
- Self-confidence
- Quick learner
- Team building
- Support
- Handling grievance
- Grooming standards
Certification
- Cabin Safety Training Certification 2022- Qatar Airways
- Cabin services Training Certification 2022- Qatar Airways
- Customer service Leadership Traing 2021- dnata
- innovative customer service 2021-dnata
- Basic Geography 2021- dnata
Timeline
Cabin Attendant (Cabin Crew)
Qatar Airways
06.2022 - 08.2023
Lead Customer Service Agent - Ground Operations
Dnata- Emirates Group
12.2021 - 05.2022
Student Success Specialist
Byju's - Think And Pvt. Ltd
07.2020 - 11.2021
Client Services
HungerBox (Eat Good Technologies)
09.2019 - 06.2020
Customer Services Agent
FLY EMIRATES (AIR INDIA - SATS Airport Services Pvt. Ltd.)
01.2018 - 01.2019
Internship
Air Arabia (GSA Cozmo Travel Private Limited)
01.2017 - 01.2018
MBA - Aviation Management and Business Administration
Hindustan Academy
B. Com. -
JSS Autonomous College for Women
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