Hemali Panchal
Tracy,CA
Summary
Professional operations manager skilled in overseeing multiple units. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs and ensuring reliable performance. Expertise in strategic planning, staff development, and optimizing operational efficiency. Trusted leader known for driving success and fostering productive work environment.
Overview
18
18
years of professional experience
Work History
QA and Quality Control Manager
Lennar Homes
07.2021 - Current
- Managed homeowner orientations and post-delivery service for multiple housing developments.
- Coordinated vendor repairs and managed service schedules for timely issue resolution with entire team.
- Boosted team productivity by providing guidance and leadership to junior QA staff members in their daily tasks.
- Conducted regular audits to ensure adherence to established processes, guidelines, and documentation requirements within the QA department.
- Monitored staff organization and suggested improvements to daily functionality.
- Delivered high-level customer support, consistently meeting satisfaction benchmarks.
- Led quality assurance initiatives, ensuring compliance with industry standards and regulations.
- Developed and implemented quality control protocols to ensure compliance with industry standards.
Customer Resolution & Billing Specialist
UPS Mail Innovations
09.2020 - 07.2021
- Resolved billing discrepancies and ensured accurate invoices for high-volume clients.
- Supported internal process improvements and trained new team members during peak periods.
- Collaborated cross-functionally to maintain service efficiency and accuracy.
Multi-Store General Manager
Subway Franchise
12.2007 - 09.2020
- Oversaw operations for multiple high-volume locations, managing a team of 20+ employees.
- Directed catering campaigns and achieved top regional sales performance.
- Coordinated large catering events, ensuring quality, timely delivery, and customer satisfaction.
- Streamlined operations by implementing mobile ordering and inventory control systems.
- Managed hiring, training, payroll, and vendor relations while maintaining cost efficiency.
Education
Bachelor's - Computer Applications
No Degree - CPR
01-2021
Skills
- Customer Service Excellence
- Quality Assurance & Compliance
- Vendor & Stakeholder Management
- Continuous improvement strategies
- Strong work ethic
- Attention to detail
- Budgeting & Cost Control
- Team Leadership & Training
- Communication & Coordination
- Problem Solving & Conflict Resolution
- Event management
Languages
Hindi
Full Professional
Timeline
QA and Quality Control Manager - Lennar Homes
07.2021 - Current
Customer Resolution & Billing Specialist - UPS Mail Innovations
09.2020 - 07.2021
Multi-Store General Manager - Subway Franchise
12.2007 - 09.2020
C. H. Patel Institute of Science - Bachelor's, Computer Applications
American Red Cross - No Degree, CPR