Hemanath Chandrasekaran
Columbus
Summary
Senior IT Program and Project Manager with over 20 years of experience at Tata Consultancy Services, specializing in retail, e-commerce, and customer data platforms. Proven track record of leading global teams in the successful delivery of large-scale cloud migrations, data lake implementations, and comprehensive enterprise application support. Expertise in stakeholder management, budget control, and driving digital transformation initiatives across North America and India. Strong relationship-building skills with customers and stakeholders, complemented by exceptional planning abilities in requirements gathering, scope development, and oversight of complex technical projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Project Manager / Scrum Master
Tata Consultancy Services
07.2022 - Current
- Working Hand in Hand with the team to understand the requirements and Plan the deliverables per priority and team's bandwidth.
- Conducting all Agile Ceremonies like Sprint Planning, Retrospective, Daily Scrum Calls, Scrum of Scrums etc.
- Working with Multiple Product Manager and Business team to understand the requirements for the upcoming quarter and preparing Quarterly Capacity plan and Roadmaps.
- Participate in all major organization level initiatives to make sure all technological changes communication have been passed on to the team.
- Driving all critical issue calls to make sure all the necessary resources and people are available in the call until resolution.
- Driving all technical discussions like Data Modelling, Data Flow, working with 3rd Party Vendor etc.
- Project Name: Albertsons - Supply Chain Data Management
- Project Description: Supply chain Data Initiative Program builds/Enhance and Maintain Supply chain data like Supply Chain Master Items, Vendor cost, wholesale customer, Store Orders, Warehouse, Inventory, Demand planning, transportation and Shipments in UDP (Unified Data Platform). Data is sourced from multiple base system which is been handled and loaded into UDP for further consumption by multiple teams.
Technical Project Manager / Scrum Master
Tata Consultancy Services
04.2021 - 06.2022
- Re-platform in house Data warehouse (EDW) into cloud-based warehouse on Azure Snowflake (EDM)
- Refactor the existing ETL/ELT jobs/tools to Azure Databricks Spark and Snow SQL in a modularized and decoupled fashion
- Historical data migration to the new EDM (Snowflake) platform
- Reconfigure EDW data model as per target EDM requirements and enhance the current semantic dimensional model for easy refactoring of existing Dashboards and Reports and to minimize any business disruptions.
- Pull data from Kafka on Cloud into Landing zone for further processing
- Refactor and repoint existing Power BI reports and downstream extracts to Snowflake EDM
- Project Name: Albertsons - Legacy Dataware to EDM Migration
- Project Description: Customer is on a digital transformation journey to modernize & rationalize its legacy infrastructure. This Project helps them to un-lock value within the current business processes. This is to facilitate EDW to EDM Migration by building a futuristic data platform with robust architecture supporting all future needs and enabling Self Service capability and analytics.
Technical Program Manager
Tata Consultancy Services
04.2020 - 03.2021
- Managed end‑to‑end support for 9 eCommerce websites and CRM systems across multiple brands.
- Implemented ITIL‑based support model, improving incident resolution time by 30%.
- Coordinated L2/L3 support across onsite/offshore teams, ensuring 24/7 availability
- Project Name: Ascena E-Commerce and CRM Support
- Project Description: Customer has requested TCS to provide Application development and support for it Ecommerce application suite, which consist of 6 Ecommerce Site. All these Sites are for the women clothing has and apparels. TCS delivers ASM Services in compliance with Ascena life's standards. TCS operates on Onsite/Offshore model to perform ASM. TCS will handle the L2 and L3 support based on the statement of work and provide the support.
Technical Program Manager
Tata Consultancy Services
04.2019 - 03.2020
- Spearheaded enterprise data lake (EDL) implementation integrating customer data from 8 brands.
- Partnered with EPSILON for customer data enrichment & MDM, enabling real-time updates.
- Delivered IBM Campaign Management solution, improving targeted marketing efficiency.
- Project Name: Customer Data Platform in Enterprise Data Lake
- Project Description: As part of the Change for Growth (CFG) Project, Customer wanted to build an Enterprise Data Lake (EDL) for advanced analytics. It started with Customer data integration from all 8 brands of Ascena to build the lake. Customer has requested TCS to come up with an end-to-end approach for creating Customer Data Platform.
Program Manager
Tata Consultancy Services
04.2016 - 03.2019
- Directed support for 60+ retail applications (Merchandising, CRM, BI, Sales Audit).
- Reduced incident backlog by 25% through proactive monitoring and process improvements.
- Mentored and managed a team of 40+ associates across multiple locations.
- Project Name: Ascena Core Retail Application Support
- Project Description: Customer has embarked on an initiative to eliminate Mainframe from its technology landscape for two of its brands – Catherines and Lane Bryant, by end of 2014. Ascena is also in the process of implementing multiple Oracle suite products such as EBS, RMS, ORPOS and few other solutions such as Manhattan PKMS, Tradestone MLM, ATG eCom, etc, (called ‘Blue Chip' projects) to replace many of its existing legacy applications.
Project Manager / Technical Consultant
Tata Consultancy Services
10.2015 - 03.2016
- Led development and support for Target.com e‑commerce platform built on WebSphere Commerce, ensuring high availability and scalability for millions of daily transactions.
- Delivered enhancements to marketing, promotions, order management, and catalog systems, improving customer personalization and site performance.
- Partnered with Target's business and IT teams to optimize B2C and B2B digital commerce models, enabling faster response to market opportunities.
- Designed and implemented multi‑channel inventory management solutions, integrating online and in‑store systems to improve fulfillment accuracy.
- Provided technical leadership across Java, Oracle, DB2, and WebSphere environments, mentoring junior developers and ensuring adherence to open standards.
- Coordinated with cross‑functional teams across the U.S. and India, ensuring seamless 24/7 support for Target's e‑commerce operations.
- Project Name: Target Online Operations
- Project Description: Target.com owns and oversees the company's e-commerce initiatives, such as the Target.com domain. Target Online Operation is to provide complete support for Target ecommerce platform which is hosted in WebSphere Commerce.
Project Lead / Technical Consultant
Tata Consultancy Services
05.2013 - 09.2015
- Provided technical leadership for Target's MCIM initiative, enabling unified planning and supply chain integration across Target.com and store systems (ITA, Sterling OMS, WMS).
- Partnered with business and IT stakeholders to define and validate requirements under the onsite‑offshore model, ensuring alignment with enterprise goals.
- Coordinated with offshore and onsite teams to resolve critical issues, streamline release deployments, and improve delivery timelines.
- Designed and implemented strategies for multi‑channel inventory tracking, supporting both online and in‑store fulfillment models (Dark/Light Store).
- Conducted integration analysis across financial planning applications, identifying key nodes for joint inventory planning.
- Oversaw code construction, testing, and implementation, ensuring quality standards and smooth production rollout.
- Guided offshore technical teams, reviewed deliverables, and provided mentorship on issue, change, and quality management processes.
- Project Name: Multi-Channel Inventory Management (MCIM) - Inventory Tracking
- Project Description: MCIM Inventory tracking project is to enable the joint inventory planning for both Target.com and stores applications such as Inventory Tracking Application (ITA), Sterling Order Management System (OMS) and Warehouse Management System (WMS).
Project Lead / Technical Consultant
Tata Consultancy Services
05.2012 - 04.2013
- Led Enterprise Services Support (ESS) to ensure 24/7 availability of mission‑critical retail and e‑commerce services.
- Coordinated with offshore and onsite teams to resolve production issues, minimizing business impact of incidents and alerts.
- Collaborated with multiple application support groups (Apigee, infrastructure, development) to maintain high system uptime and performance.
- Implemented strategies for issue, change, and quality management, reducing recurring incidents.
- Utilized IBM WebSphere Message Broker, IBM MQ, Splunk, Jenkins, JIRA, and Apigee Gateway for monitoring and troubleshooting.
- Project Name: Target Enterprise Services Support (ESS)
- Project Description: Enterprise Services Support engages with multiple Application support groups, such as Apigee, infrastructure and development groups, and the Enterprise Services team to provide support for the services built by Apigee team.
Project Lead / Technical Consultant
Tata Consultancy Services
05.2010 - 04.2012
- Directed application lifecycle upgrades across multiple retail systems, ensuring compliance with Target's enterprise technology roadmap.
- Coordinated migration of legacy applications to updated platforms, reducing operational risk and improving performance.
- Partnered with infrastructure and development teams to plan and execute upgrades with minimal business disruption.
- Project Name: Target Technology Lifecycle Management - DB2PROD Remediation
- Project Description: DB2PORD remediation project is to remove DB2PROD and DB2MPRD nonuser accounts on the Mainframe. The solution includes analyzing and identifying applications external/Interface databases, datasets, and non- application resources used in the applications.
Technical Lead
Tata Consultancy Services
12.2008 - 04.2010
- Provided development consulting for new projects, contributing domain expertise and technical guidance.
- Performed defect tracking and resolution, improving turnaround time for production fixes.
- Reviewed analysis and code changes from teams, enforcing quality standards and compliance before implementation.
- Project Name: Target EAM (Enterprise Application Management)
- Project Description: Provides application support for Target critical application & business areas such as Supply (Item management, Replenishment, Distribution), Guest (Stores, Distribution and Advertising), Finance (Stock Ledger, Inventory and Financial reports), Credit (Credit card payment and settlement), HR and Payroll (Human resource and payroll).
Programmer Analyst
Tata Consultancy Services
05.2007 - 11.2008
- Resolved high severity incidents and provided permanent solutions.
- Optimized system performance by tuning production jobs with PERFORMANCE MONITOR, reducing CPU consumption and improving efficiency.
- Mentored and guided offshore team members, providing technical support during urgent issues and enhancing overall team performance.
- Conducted requirement and specification analysis for enhancements and service requests, aligning solutions with business needs.
- Coordinated with PSRs and clients for acceptance testing and verification of enhancements.
- Prepared documentation, SLA reports, and enhancement status updates for stakeholders, ensuring transparency and compliance.
- Project Name: Target EAM (Enterprise Application Management)
- Project Description: Provides application support for Target critical application & business areas such as Supply (Item management, Replenishment, Distribution), Guest (Stores, Distribution and Advertising), Finance (Stock Ledger, Inventory and Financial reports), Credit (Credit card payment and settlement), HR and Payroll (Human resource and payroll).
Programmer Analyst
Tata Consultancy Services
04.2005 - 04.2007
- Enhanced Target Mainframe Applications (Order Management, Inventory Management, Item Replenishment & Pricing) by delivering permanent solutions to recurring production issues through analysis, coding, testing, and implementation.
- Provided support for the high priority incidents and alerts received.
- Prepared documentation, SLA reports, and enhancement status updates for stakeholders, ensuring transparency and compliance.
- Project Name: Target EAM (Enterprise Application Management)
- Project Description: Provides application support for Target critical application & business areas such as Supply (Item management, Replenishment, Distribution), Guest (Stores, Distribution and Advertising), Finance (Stock Ledger, Inventory and Financial reports), Credit (Credit card payment and settlement), HR and Payroll (Human resource and payroll).
Education
Bachelor of Engineering - Electronics & Instrumentation
Bharathiyar University
01.2004
Skills
- Program & Project Management
- Agile Project Management
- Waterfall Project Management
- Stakeholder Management
- Budgeting & Resource Planning
- Technical project planning
- Requirements analysis
- Technical troubleshooting
- Retail & eCommerce Systems
- Tools: ServiceNow, Jira, Jenkins, Splunk,
- Cloud Data Platforms (GCP, Azure)
- Database (Snowflake, PL/SQL, DB2, Teradata)
- Mainframe / COBOL
Overall Experience
Tata Consultancy Services (TCS), April 2005 to Present, 20 years 7 months
Certification
- Microsoft Certified: Azure Fundamentals
- Google Certified: Associate Cloud Engineer
- IBM DB2 Fundamentals
- ITIL & Agile Methodologies
Timeline
Technical Project Manager / Scrum Master
Tata Consultancy Services
07.2022 - Current
Technical Project Manager / Scrum Master
Tata Consultancy Services
04.2021 - 06.2022
Technical Program Manager
Tata Consultancy Services
04.2020 - 03.2021
Technical Program Manager
Tata Consultancy Services
04.2019 - 03.2020
Program Manager
Tata Consultancy Services
04.2016 - 03.2019
Project Manager / Technical Consultant
Tata Consultancy Services
10.2015 - 03.2016
Project Lead / Technical Consultant
Tata Consultancy Services
05.2013 - 09.2015
Project Lead / Technical Consultant
Tata Consultancy Services
05.2012 - 04.2013
Project Lead / Technical Consultant
Tata Consultancy Services
05.2010 - 04.2012
Technical Lead
Tata Consultancy Services
12.2008 - 04.2010
Programmer Analyst
Tata Consultancy Services
05.2007 - 11.2008
Programmer Analyst
Tata Consultancy Services
04.2005 - 04.2007
Bachelor of Engineering - Electronics & Instrumentation
Bharathiyar University