HEMANT GULHANE
Mumbai,India
Summary
With 13 years of experience in the BFSI domain, excelled in IT business applications and project management. Currently serving as a Senior Manager at India First Life Insurance, leading a team focused on optimizing digital platforms and streamlining business processes. Expertise in digital transformation, CRM system implementation, IT systems integration, and comprehensive application support. Highly developed skills in requirement analysis, database management, and cloud migration. Successfully optimized processes and led high-performing cross-functional teams, earning recognition and awards at SBI Life and IndiaFirst Life Insurance. Spearheaded the migration from IBM BPM to Salesforce BPM and transitioned on-premises servers to Google Cloud, resulting in enhanced workflow automation, scalability, and disaster recovery protocols. Senior management professional with strategic leadership and operational excellence. Proficient in project management, team collaboration, and process optimization. Renowned for strong decision-making abilities, effective communication skills, and building high-performing teams. Foster collaborative environments that lead to high-impact outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager - IT Business Applications
India First Life Insurance
03.2022 - Current
- Directing a team of 20 to enhance the new sales digital platform, integrating TAB (Hybrid) and WEB environments
- Spearheading the evaluation and implementation of OutSystems to ensure seamless application form submission and real-time business conversions
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Overseeing requirement understanding and scope analysis
- Mentoring team members on complex database queries and critical issues
- Executing daily flow checks, end-to-end testing, and ticket analysis to resolve permanent issues
- Ensuring production fixes with proper UAT sign-off and managing cloud migration of applications
- Leading a team of 10 on LLPS, a Sales and Bank Integrated system for loan applications
- Automating case processing, facilitating end-to-end tracking & configuring the system based on bank data
- Implementing an integrated communication framework
- Guiding team members through requirement understanding, scope analysis, and complex queries
- Performing daily workflow checks, end-to-end testing & automating MIS with data lake integration
- Generating comprehensive test cases to cover all scenarios
Manager - IT Application Support
Edelweiss Life Insurance
02.2020 - 03.2022
- Directed a team of 10 members to manage Pivotal CRM (6.5, 5.9) with a focus on Customer Service modules and basic Project Service Automation
- Oversaw requirement understanding and scope analysis
- Guided team members through critical database queries and complex issues
- Executed daily ticket analysis to fix permanent issues & Ensured production fixes with proper UAT sign-off
- Conducted production analysis and provided solutions to meet business users needs
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Team Lead - IT Application Support
Fair Isaac Company
02.2019 - 03.2020
- Managed Pivotal CRM (5.9) and CRMNext, focusing on Customer Service modules and basic Project Service Automation
- Oversaw requirement understanding, scope analysis, and guided team members through critical database queries
- Executed daily ticket analysis to resolve permanent issues and ensured production fixes with proper UAT sign-off
- Conducted production analysis, provided solutions to meet business users' needs, and migrated from Pivotal CRM to CRMNext
- Collaborated with the German team to implement AML, KYC, and Embargo applications for SBI Bank
- Resolved production issues, managed UK branches, and handled embargo and KYC applications
- Worked with the DB team to review AWR reports and address application slowness
- Implemented SCD as per security policy on application servers and applications without impacting client business
- Executed DR implementation and performed live testing with all users
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Senior Associate - IT Application Support
SBI Life Insurance
08.2015 - 02.2019
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Hardware & Network Engineer
S N Computing
11.2011 - 08.2015
- Recommended network security standards and upgrades to management.
- Conducted detailed assessments of existing networks, identifying opportunities for improvement through hardware upgrades or reconfigurations.
Education
B.E. - Computer Science
University of Amravati
01.2010
Skills
- Digital Transformation Strategies
- Business Process Reengineering
- Risk Management Frameworks
- Compliance and Regulatory Standards
- Data Analytics and Reporting
- Stakeholder Engagement Techniques
- Change Management Practices
- Agile Project Management Methodologies
- Quality Assurance and Control
- Vendor Management and Negotiation
- Technical and Functional Expertise
- Project Management
- CRM Implementation
- Application Support
- Advanced SQL Database Management (MS SQL, DB2, Oracle)
- Web Server Administration (IIS, JBoss, Tomcat)
- Cloud Computing Solutions (Google Cloud, AWS)
- Application Performance Monitoring Tools
- Data Lake Integration Techniques
- Business Process Automation Software
- IT Service Management (ITSM) Frameworks
- Enterprise Resource Planning (ERP) Systems
- Customer Relationship Management (CRM) Platforms
- Systems Integration and Migration Strategies
- Strategic planning
- Verbal and written communication
- Customer focus
- Training and mentoring
Certification
- Sales Force CRM Administrator (Level 1)
- Linux (RHCE)
Languages
English
Full Professional
Timeline
Senior Manager - IT Business Applications
India First Life Insurance
03.2022 - Current
Manager - IT Application Support
Edelweiss Life Insurance
02.2020 - 03.2022
Team Lead - IT Application Support
Fair Isaac Company
02.2019 - 03.2020
Senior Associate - IT Application Support
SBI Life Insurance
08.2015 - 02.2019
Hardware & Network Engineer
S N Computing
11.2011 - 08.2015
B.E. - Computer Science
University of Amravati
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