Summary
Overview
Work History
Education
Skills
Languages
Profile Snapshot
Work Profile
Corecompetencies
Characteristics
Activitiesandinterest
Disclaimer
Personal Information
Areas Of Interest
Timeline
Generic

HEMANT KUMAR

Vill+Post:-Takha,Teh:-Kumher,Bharatpur

Summary

Sales operations professional with proven track record of leading teams to drive results. Expertise in optimizing sales processes and mentoring team members to achieve their highest potential. Known for reliability and adaptability in dynamic work environments, focusing on team collaboration and goal achievement.

Personable and driven professional with talent for motivating teams and optimizing sales processes. Proficient in CRM software and sales analytics, ensuring seamless operations and strategic decision-making. Capable of driving positive outcomes and enhancing team performance.

Proactive and meticulous Team Leader with over 05 years of experience in sale's industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

6
6
years of professional experience

Work History

Credit Manager (Sanction Manager)

Rupee112.com
11.2024 - Current

* Analyzed applicants' financial status and credit and property evolutions to determine loan feasibility.

*Investigated and evaluated customer for creditworthiness and potential risk factors.

*Managed the entire end to end credit approval process from application.

*personal loan is an unsecured loan credit provide by own financial Rupee112.com(solomon)based on criteria like employment history. repayment capacity income level profession and credit history.

*key section of a personal loan application form.

*personal information

*professional and income details

*residence and office address

*loan offer structure

*Bre hit


Team Leader - Sale's Operation

Paisa Bazaar Marketing and Consulting Private Limited
11.2022 - 11.2024
  • Company Overview: Paisa Bazaar is India's largest digital consumer credit marketplace with a 51.4% market share
  • Being a part of Paisa Bazaar and holding the HC count of 20 advisors
  • We lead PAN India Credit Card for IndusInd Bank and Axis Bank
  • Managing other operations metrics such as Shrinkage, performance, quality, attrition etc
  • Working closely with other support functions: Quality, Training, HR and WFM to ensure smooth operation
  • Paisa Bazaar is India's largest digital consumer credit marketplace with a 51.4% market share
  • Exceeded sales targets by motivating team members and providing ongoing coaching.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Subject Matter Expert (SME)

Paisa Bazaar Marketing and Consulting Private Limited
04.2021 - 10.2022
  • Company Overview: Paisa Bazaar is India's largest digital consumer credit marketplace with a 51.4% market share
  • Being a part of Paisa Bazaar and holding the HC count of 15 advisors
  • We lead PAN India Credit Card for IndusInd Bank and Axis Bank
  • Managing other operations metrics such as Shrinkage, performance, quality, attrition etc
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Mentored junior team members, contributing to their professional growth and development.

Senior Consultant

Policybazaar.com
04.2020 - 03.2021
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • developed new business prospects through networking and cold calling.
  • developed and implemented marketing strategies to promote health insurance.


Customer Service Executive

PaisaBazaar.com
08.2019 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • A business loan is a financial product designed to provide funding by paisabazaar.com to businesses for various purpose, such as expansion, working capital ,equipment purchase or inventory management.

Education

Bachelor of Technology - Civil Engineering

Rajasthan Technical University
05-2019

12th : Board of Secondary Education Ajmer Raj. - Physics, Chemistry, Math

Umapati Senior Secondary School (Science Academy)
05-2015

All Subjects

Sarvpriya Bal Vidhya Mandir Takha
06-2013

Skills

  • Leadership
  • People Management
  • Data Analysis
  • Team motivation
  • Sales training
  • Target setting
  • Problem-solving
  • Teamwork
  • Time management
  • Decision-making
  • Product knowledge
  • Customer relationship management

Languages

English
Hindi

Profile Snapshot

  • Well versed in understanding customer requirement and conducting system study, deciding milestones.
  • Managing operations and ensuring targets & norms are met.
  • Evaluating and appraising the performance of teams according to the set process workflow management & adherence to quality & compliance requirements.
  • Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
  • Possess interpersonal and organizational skills with demonstrated abilities in team management and customer relationship management.

Work Profile

  • Demonstrated abilities in devising as well as implementing strategies. For timely and accurately completion of the work given.
  • Learned to value commitment and goal setting, time bound & result. Oriented mission & initiatives. Dedicated, self-driven focused and result oriented; always one step ahead of challenge.

Corecompetencies

Monitoring overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level., Mapping customer's requirements and coordinating in developing, implementing, and transitioning processing line with the guidelines specified by the client., Setting up targets/ goals for the process- setting and maintaining, Critical to Quality &, Critical to Process targets for the process., Coordinating integration with support functions as Quality Check & Compliance & Training., Ensuring that the teams adhere to all the quality tool and procedures, Taking initiatives through various programs that the team members adhere to all the policies and procedures

Characteristics

  • People Management
  • Excellent Listener
  • Friendly, Courteous and Service Oriented
  • Poised Under pressure
  • Staff Training & Coaching
  • Quality Assurance

Activitiesandinterest

  • Traveling
  • Listening Music

Disclaimer

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Personal Information

Areas Of Interest

  • FINANCE
  • BANKING

Timeline

Credit Manager (Sanction Manager)

Rupee112.com
11.2024 - Current

Team Leader - Sale's Operation

Paisa Bazaar Marketing and Consulting Private Limited
11.2022 - 11.2024

Subject Matter Expert (SME)

Paisa Bazaar Marketing and Consulting Private Limited
04.2021 - 10.2022

Senior Consultant

Policybazaar.com
04.2020 - 03.2021

Customer Service Executive

PaisaBazaar.com
08.2019 - 03.2020

12th : Board of Secondary Education Ajmer Raj. - Physics, Chemistry, Math

Umapati Senior Secondary School (Science Academy)

All Subjects

Sarvpriya Bal Vidhya Mandir Takha

Bachelor of Technology - Civil Engineering

Rajasthan Technical University
HEMANT KUMAR