Hemant Varun Paras
Hollis,NY
Summary
Seeking a challenging role within the Cybersecurity industry. Eager to apply work history and experience supporting infrastructure assessment, deploying strategic security strategies, and ensure the CIA of security systems. Deeply committed to building relationships with colleagues, clients, and superiors to integrate collaborative goals and support company values. Dedicated to community service and volunteer work, actively contributing towards making a positive impact outside of professional responsibilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT HELPDESK TECHNICIAN
AIR EXPRESS SCREENING
New York, NY
01.2024 - Current
- Support employees on basic cybersecurity practices such as identifying phishing attempts and using strong passwords, increasing overall employee compliance with security protocols
- Facilitated the implementation of multi-factor authentication (MFA) for all users, enhancing the security of user accounts and reducing unauthorized access incidents
- Conducted regular antivirus scans and system updates to ensure all devices were protected against known vulnerabilities, maintaining a secure network environment and reducing malware incidents
- Analyzed and resolved 90% of WindowsOS hardware and software issues on first call, enhancing user productivity
- Administered Active Directory, performing user account setups, password resets, and software installation, contributing to a 40% increase in operational efficiency
- Executed comprehensive documentation for desktop SOP, improving service by mitigating errors effectively and updating the technical knowledge base
- Expertly installed hardware components, such as keyboards, monitors, and mice, ensuring proper configuration and functionality for end-users
INTERNSHIP
SYU Properties
New York, NY
12.2022 - 12.2023
- Enhanced cybersecurity measures by installing and upgrading McAfee and Norton software, protecting company assets against malware and viruses
- Executed timely and efficient installation of Cisco hardware and program management software, resulting in improved network performance and enhanced productivity for end-users
- Collaborated with IT team installing and terminating Cat5 and Cat6 cables, measured by successful adherence to 568A and 568B standards ensuring reliable and standardized network infrastructure
- Streamlined exceptional customer support by promptly addressing inquiries and resolving issues, resulting in high customer satisfaction and loyalty
Education
Bachelor's in Computer Science -
CUNY QUEENS COLLEGE
Skills
- Python, Powershell, JAVA, JavaScript, C, SQL, KQL, MIPS, HTML, CSS, LISP
- AWS, Microsoft Azure, Microsoft Defender, Microsoft Sentinel
- Help Desk support and customer service
- Splunk, Wireshark, Active Directory, Oracle VirtualBox, Linux, Metasploit
- Threat Analysis, Incident Response, Encryption, Compliance, Cybersecurity frameworks
Certification
- Microsoft SC-200: Security Operations Analyst Associate
- Comptia Security+ SY0-601
- Google IT Security: Defense Against the Digital Dark Arts
Skills
- Skills: Microsoft 365 Office, Google Workspace, Documentation, Hardware Assessment, TCP/IP, Information Security, Operating Systems, Active Directory, AppleOS, Structured Cabling,
Relevant Coursework
RELEVANT COURSEWORK
Applied Cloud Computing
- Created virtual machine environments with AWS and Azure for optimal cloud-based solutions.
Network and Web Technology
- Programmed and designed multiple websites utilizing web-based applications and API tools.
Database Systems & Data Structures
- Built various database systems with ER modeling, relational design, SQL, and manipulating data.
Timeline
IT HELPDESK TECHNICIAN
AIR EXPRESS SCREENING
01.2024 - Current
INTERNSHIP
SYU Properties
12.2022 - 12.2023
Bachelor's in Computer Science -
CUNY QUEENS COLLEGE
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