Hemanth Oruganti
Kandukur,Andhra Pradesh
Summary
Motivated Sales Associate with strong customer engagement abilities demonstrated through daily interactions with diverse clientele. Utilizes consultative sales techniques to effectively address customer needs and enhance satisfaction. Committed to teamwork and maintaining high service standards during peak periods.
Overview
1
1
year of professional experience
Work History
Sales Associate
Fitchburg State University
Fitchburg, MA
08.2023 - 12.2024
- Interacted with 100+ customers daily, understanding their preferences and delivering a positive service experience in a fast-paced environment.
- Proactively approached customers to understand their needs and recommended suitable options, demonstrating a consultative sales approach.
- Promoted menu items and suggested add-ons, applying upselling and cross-selling techniques to enhance customer satisfaction and increase sales.
- Built strong relationships with repeat customers, improving engagement and retention through consistent and friendly interactions.
- Managed high-volume transactions with high accuracy, ensuring smooth order processing and minimizing errors during peak hours.
- Maintained accurate records of transactions, ensuring proper handling of cash and digital payments.
- Handled customer inquiries and resolved issues promptly, demonstrating the ability to manage complex situations and maintain service standards.
- Coordinated with team members to ensure seamless service delivery, reducing wait times and improving operational efficiency.
- Monitored customer flow and demand trends, providing feedback to improve service processes and overall efficiency.
- Ensured adherence to operational procedures, hygiene standards, and internal guidelines, reflecting strong compliance and discipline.
- Demonstrated ability to multitask, work under pressure, and meet service expectations during high-demand periods.
- Adapted quickly to changing customer demands and operational requirements in a dynamic environment.
- Developed strong communication, interpersonal, and relationship-building skills through continuous customer interaction.
- Maintained a professional and customer-focused approach, ensuring high levels of customer satisfaction.
Education
Master of Science - Computer Science
Fitchburg State University
Fitchburg, MA12-2024
Skills
Client & Communication Skills:
Client Relationship Management Communication (Verbal & Written) Customer Engagement Interpersonal Skills
Sales & Business Skills:
Lead Generation Sales & Cross-Selling Customer Needs Analysis Market Research Basic Banking Knowledge
Analytical Skills:
Problem Solving Data Analysis Decision Making Attention to Detail
Professional Skills:
Time Management Multitasking Adaptability Ability to Work Under Pressure
Technical Skills:
Microsoft Excel (Pivot Tables, VLOOKUP) MS Word PowerPoint
Timeline
Sales Associate
Fitchburg State University
08.2023 - 12.2024
Master of Science - Computer Science
Fitchburg State University