Summary
Overview
Work History
Education
Skills
Timeline
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Hemantha Movva

Austin

Summary

Organized Senior Technical Program Manager with a commitment to delivery, resolving customer issues. Proven history of driving efficiency improvements through prioritization and cost reductions. Offering analytical problem-solving and strong critical thinking skills. Quick learner with excellent communication skills and ability to manage multiple priorities.

Overview

19
19
years of professional experience

Work History

Technical Program Manager & Account Manager

Babylon Health
01.2022 - 08.2023
  • On-boarded 21 clients/6 partners with the Technical Product solution through mobile & web Health Care applications related to Patient Care
  • Documented, shared & driven the end to end Technical Product Solution Delivery roadmap with internal stakeholders using Jira, Excel / G-sheets, AirTable tools
  • Collaborated with 6 internal teams while coordinating with clients related to client requirements through weekly stand-ups
  • Implemented Product standardization to reduce the delivery time from 12 weeks to 4 weeks per client
  • Ensured on-time delivery by proactively identifying, analyzing, documenting and mitigating potential risks
  • Continuous communication about the progress, blockers, risks of the delivery to Senior Leadership, Account Leads, internal stakeholders with RAG status
  • Resolved technical dependencies by facilitating and managing solution-oriented conversations with project stakeholders
  • Taken responsibility and ownership of cross-functional dependencies where there’s no clear owner related to third-party dependencies
  • Participated in post-delivery retrospectives to identify delivery gaps, defining areas of improvements for the future projects
  • Managed 6 partner accounts across US and Canada regions serving as a point of contact providing technical guidance, support, triaged & troubleshooted the mobile & web application issues and resolving issues ahead of time
  • Collaborated with cross-functional domain teams to prioritize client’s business requirements
  • Maintained positive relationships with the clients by providing continuous communication about product features updates through monthly newsletters, instructional videos, demos and maintenance windows
  • Collected customer feedback and proposed product changes that aligned with client’s business requirements
  • Conducted technical reviews of the product and proposed solutions to Clients
  • Reduction of incidents by 30%
  • Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments by creating usability videos of product features for the customers / partners
  • Generated monthly reports around the usage of services, incidents, security audits

QA Lead/Manager

Babylon Health
06.2019 - 12.2021
  • Led a team of 4 Quality Engineers to deliver Mobile & Web Health Care quality products to customers
  • Successfully delivered 4 Mobile Applications & 2 Web Application related to Patient Care
  • Prioritized, delegated and supervised all QA activities to ensure on-time delivery meeting the corporate standards
  • Managed, mentored, supported and evaluated engineers’ performance and trained to improve weak areas
  • Practiced and promoted the key QA principles; Test Early, Test Often, Automate, and Collaborate
  • Driven test planning, test execution, test automation, reporting, quality metrics and defect management
  • Collaborated with internal domain teams in an agile environment to maintain and improve quality standards while resolving the usability gaps and incidents
  • Led the automation effort by using Appium for IOS & Android apps and Java for GraphQL API automation

Software Engineer

Perfectserve, Hexagon, Sepaton, DellEMC
06.2004 - 05.2019
  • Led the off-shore team of 7 by assigning tasks, setting priorities and assist when needed & report back to Management related to Security, Government & Infrastructure software
  • Successfully delivered 4 Mobile applications & 2 Web Applications related to Hospital, Clinician & Care Team communication
  • Led automation efforts for Desktop, Web, Mobile Apps and Backend Services using Java, WinRunner, Quick Test Professional, Swift, Robotium
  • Interacted & collaborated with development, support, testing & implementation teams to resolve end users’ issues and any cross-team dependencies
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Launched quality assurance practices for each phase of development. and improved the overall QA process
  • Involved in sprint planning, release activities, daily Scrum meetings; creating tasks as needed and follow Scrum methodologies to deliver the product in time without any hurdles
  • Participated in design, development, maintenance and execution of test cases, test plans on multiple operating systems
  • Performed Internal Audits to keep up the standards required for ISO certification
  • Interacted with customers and assisted in application support in production systems

Education

Master of Science - Computer Engineering

University of Massachusetts
Lowell, MA

Bachelor of Technology - Computer Science & Information Tech

Jawaharlal Nehru Technological University

Skills

  • Project Management
  • Strategic Planning
  • Issue Resolution
  • Process Improvement Initiatives
  • Technical Performance Monitoring
  • Internal & External Communications
  • Training Delivery
  • Program Implementation
  • Quality Assurance Testing
  • Client Relationships
  • Technical Diagnostics
  • Staff Training

Timeline

Technical Program Manager & Account Manager

Babylon Health
01.2022 - 08.2023

QA Lead/Manager

Babylon Health
06.2019 - 12.2021

Software Engineer

Perfectserve, Hexagon, Sepaton, DellEMC
06.2004 - 05.2019

Master of Science - Computer Engineering

University of Massachusetts

Bachelor of Technology - Computer Science & Information Tech

Jawaharlal Nehru Technological University

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Hemantha Movva