Summary
Overview
Work History
Education
Skills
Certifications / professional awards
Timeline
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Hemanth Kumar Collur Ravi

Raleigh,USA

Summary

Dynamic Application Development Manager and Application Support Manager with a proven track record at Infosys Technologies, adept in leading diverse teams to deliver innovative solutions across various domains including networking and publishing. Skilled in Core Java, AWS, and fostering client relationships, I excel in driving projects to successful completion while ensuring customer satisfaction and revenue growth.

Roles and Responsibilities:

  • Lead standup meetings for multiple teams across technologies to discuss priorities, requirements and progress.
  • Lead and managed large project, ensured they are delivered on time, within scope, and within budget
  • Collaborating with clients to identify and address complex business problems, develop innovative solutions, and project manage to successful completion.
  • Responsible for developing comprehensive project proposals, serving as the chief consultant, and providing strategic guidelines.
  • Tracking key metrics relevant to delivery (e.g., delivery time, deployments, throughput tec). Analyzing data to identify bottlenecks and areas for improvement.
  • Establishing quality gates at key stages of the process. Only allow deliverables to proceed after passing quality checks and reviews.
  • Participating in estimation, project proposals, staffing analysis, SOW and solutioning activities.
  • Experienced in defining Software processes for seamless execution of Projects. Strong understanding of ITIL processes and lifecycles.
  • Worked in Agile environment applying Kanban principles. Awareness in Agile concepts like backlog grooming, Sprint planning, Daily Scrum, Sprint retrospectives etc.
  • Tracking Key Performance indicators (KPI), Operational Performance Indexes(OPI), milestones, SLA metrics for the projects
  • Effectively lead larger teams, managing task allocation and performance evaluation of team members.
  • Experienced in making presentations on project status and weekly reports to senior management and clients.
  • Authored and presented detailed reports and findings to stakeholders, including technical documentation and strategic recommendations
  • Onsite experience with direct interaction with Clients.

Overview

18
18
years of professional experience

Work History

Application Development Manager

Infosys Technologies
Raleigh, NC
01.2024 - Current

McClatchy : Client is an American publishing company that has been deeply committed to local journalism

Project Description : The primary objective of this project is to efficiently manage application development within McClatchy

Job Responsibilities

  • Accountable for overseeing a sizable application development team, comprising both offshore and onsite members
  • Responsible for developing comprehensive project proposals, serving as the chief consultant, and providing strategic guidelines
  • Collaborating with clients to identify and address complex business problems, develop innovative solutions, and project manage to successful completion
  • Analyzing customer data, identifying trends, and recommending strategies to increase customer engagement and revenue
  • Continuously learning about new process improvement methodologies, consulting tools, and best practices in the field
  • Establishing robust communication channels to ensure seamless interactions between onsite and offshore teams
  • Conducting one-on-one coaching and team training sessions to enhance customer relations and support customer satisfaction
  • Understanding client priorities, business goals, and overall vision
  • Help developers understand client priorities and deadlines to ensure they're focused on delivering the most impactful features first
  • Organizing regular meetings (daily stand-ups, sprint reviews) to keep everyone informed on progress, roadblocks, and client feedback
  • Tracking key metrics relevant to delivery (e.g., delivery time, deployments, throughput etc). Analyzing data to identify bottlenecks and areas for improvement
  • Establishing quality gates at key stages of the process.Only allow deliverables to proceed after passing quality checks and reviews

Application Support Manager

Infosys Technologies
03.2022 - 12.2023

Marriott Vacations Worldwide : Client is a timeshare company. They run more than 120 resorts with over 700,000 Owners and Members.

Project Description : Primary objective of the project is to manage and support multiple backend applications(more than 100) and COTS products that is responsible for reservation

Job Responsibilities

  • Responsible for managing 100+ applications with a 40 member team
  • Defining process for application support and maintenance
  • Participating in SWAT calls and facilitate resolution of critical issues in the production systems
  • Co-ordinating with the Offshore Team and ensuring seamless communication between offshore and onsite team members
  • Presenting weekly and monthly reports to the clients

Technology Lead

Infosys Technologies
Oxford, Bengaluru
06.2019 - 03.2022

Elsevier : Client is a Netherlands-based information and analytics company specializing in scientific, technical, and medical content

Project Description : Eservices comprises of eTax and ePay applications

ETax is an application that supplies sales tax calculations and tax reporting throughout the organization

EPay application is centrally managed system to authorize & process the payment cards from the different fulfilment systems

Job Responsibilities

  • Responsible for smooth functioning of the application
  • Monitoring the application using AWS cloud Watch and New relic
  • Managing the development team and providing tasks using jira
  • Writes code for enhancements using STS and maintains code in GITHUB
  • Provides production support and resolves issues within SLA
  • Interacts with client/business team to understand the requirements for the enhancements
  • Facilitate discussion with the business and the development team
  • Present evidence to the Auditors for SOX compliance
  • Prepare estimations, release plan for the enhancements
  • Prepares the analysis document by understanding the flow of the program
  • Performs system integrated testing using tools like SOAP UI and Jmeter
  • Responsible for the successful deployment of the application to UAT and production environments by using features in AWS such as Auto scaling group, load balancers and target groups
  • Provides support to the team both technically and functionally

Technology Lead

Infosys Technologies
06.2018 - 05.2019

Elsevier : Client is a Netherlands-based information and analytics company specializing in scientific, technical, and medical content

Project Description : Onix is responsible for providing advanced title information documents, ONIX, XML and CSV feeds to consumers

  • As a technology lead, responsible for developing enhancements in the application
  • Technology stack include Vb .Net and MSSQL
  • Responsible for managing the development team using jira
  • Responsible for smooth functioning of the application
  • Provides production support and resolves issues within SLA
  • Interacts with client to get into the requirements for the enhancements
  • Prepare estimations, release plan for the enhancements
  • Prepares the analysis document by understanding the flow of the program
  • Performs system integrated testing
  • Writes and maintains code in VB .NET according to the programming language standards
  • Responsible for the successful deployment of the application to UAT and production environments
  • Provides support to the team both technically and functionally

Technology Lead

Infosys Technologies
Oxford
02.2015 - 12.2017

Elsevier : Client is a Netherlands-based information and analytics company specializing in scientific, technical, and medical content

Project Description : MHUB is a batch processing system

It maps the articles and references with the respective author

Job Responsibilities

  • Responsible for smooth functioning of the application and monitoring the queries in the application using OEM
  • Migrating the application to AWS cloud from Data center
  • Interacting with DevOps team, Infrastructure team and Business to facilitate smooth migration of the application
  • Provides production support and resolves issues within SLA
  • Providing technical guidance to the team to resolve application issues
  • Manages the infrastructure team to facilitate any changes to the application
  • Writing shell scripts in Linux machine
  • Responsible for the successful deployment of the application to UAT and production environments
  • Provides support to the GWH team by giving technical and functional solutions
  • Provides weekly and monthly reports detailing the activities carried out by the team

Technology Lead

Infosys Technologies
Chennai
12.2013 - 02.2015

Elsevier: Client is a Netherlands-based information and analytics company specializing in scientific, technical, and medical content

Project Description : Grants Warehouse is the repository to store the grants contents

Job Responsibilities :

  • Responsible for smooth functioning of the application
  • Migrating the application from the data center to AWS cloud
  • Provides production support and resolves issues within SLA
  • Interacts with client to get into the requirements for the enhancements
  • Prepare estimations, release plan for the enhancements
  • Prepares the analysis document by understanding the flow of the program
  • Develops design (Detailed Level Design) for the enhancements raised complying to the technologies used like Spring MVC, Spring Batch, JSP and JQuery
  • Performs system integrated testing
  • Writes and maintains code in eclipse according to the java programming language standards
  • Responsible for the successful deployment of the application to UAT and production environments
  • Provides support to the team both technically and functionally
  • Provides weekly and monthly reports detailing the activities carried out by the team

Technology Lead

Infosys Technologies
Chennai
06.2013 - 11.2013

Elsevier : Client is a Netherlands-based information and analytics company specializing in scientific, technical, and medical content.

Project Description : CRM Desktop is providing some of the key capabilities of Siebel in Microsoft outlook

Job Responsibilities :

  • As a technology lead, managed a team and developed features using JavaScript
  • Managed a team of four members
  • Prepare estimates and plan for successful development
  • Provide technical and functional support to the team
  • To perform code review for the team members
  • Participated in the development activities and mentored the team for the successful execution of the project
  • Played an active role in providing the UAT and warranty support to the application

Technology Lead

Infosys Technologies
Damman
02.2013 - 05.2013

Saudi Railways Organization : Client is the official train booking system in Saudi Arabia

Job Responsibilities :

  • As a onsite technology lead, developed enhancements in the application using Java, JSF and IBATIS, supported the offshore team for any queries
  • Responsible for implementation of enhancements in the application
  • Interfacing with the clients for requirement analysis and translating this to business logic changes
  • He also had to interact with the offshore team to explain the requirements and to clarify their doubts
  • Prepares the analysis document by understanding the flow of the program
  • Develops design (Detailed Level Design) for the enhancements raised
  • Performs system integrated testing
  • Writes and maintains code according to the programming language standards
  • Performed support activities for the project
  • Handled sessions to enrich the team mates technically
  • Prepared the build scripts which helped the developers to fast track the build time

Technology Lead

Infosys Technologies
Chennai
04.2012 - 01.2013

BRISTOW : E-FLIGHT is a project for BRISTOW to manage their helicopter roster services

  • As a technology lead, managed a team, was involved in design and successfully implemented sprint 1 using Java, JSP, Spring and Hibernate
  • Led a team of four members and was responsible for the delivery of one of the complex modules in the project
  • Played a key role in extracting requirements from the client
  • Had regular calls with the Client and developed mockup screens
  • Gave demos to the client about the application
  • Involved in the estimation of the project
  • Developed several features in the application
  • Successfully delivered two milestones in the project
  • Presented technical session on hibernate to the entire team
  • Took additional responsibilities and performed IPM+ (defect tracking tool) related activities

Technology Analyst

Infosys Technologies
Chennai, Dubai
02.2010 - 02.2012

Emirates : TOS Project is a booking system for emirates

  • As a technology analyst, managed a team, allocated tasks, developed features using Java, JSF, Hibernate, Webservices and oracle
  • Primary responsibilities in this project include managing a team of around eight members
  • Provide technical and functional guidance
  • Code review and Unit Testing of every deliverable
  • To do detailed design for the modules that he handled
  • Work allocation for the team members
  • Prepare business requirement document (for the module Client Systems)
  • To provide UAT support to the client
  • To provide Code walk through to the client

Member Technical Staff

Zoho Corporation
Chennai
09.2006 - 12.2009

Zoho Corporation : OpManager is a network monitoring Software.

  • Provides production support and resolves issues within the SLA
  • Developed following features for the product OpManager: SMS Alerting, Switch Port Mapper, Syslog Monitoring, WMI Performance Counters
  • Responsible for performing the detailed level design, high level design, development and unit testing for the above features
  • His proficiency in java and struts helped to develop the above features with quality and on time
  • Responsible for fixing customer issues and delivers minor releases frequently

Education

Bachelor of Engineering - Electronics and communication Engineering

Anna University
Chennai, Tamil Nadu, India
12.2006

Skills

Domain : Networking, Airlines, Hospitality and Publishing

Technical Languages: Core Java

Databases: Mysql,MSSQL,Oracle

Operating Systems: Linux, Windows

Web Related: JSP, JSF, SERVLETS, Web logic, JavaScript, HTML, XML, Apache Tomcat, Web services, JQuery XSLT

Frameworks: Spring, Spring boot, JSF, Struts

ORM technologies: Hibernate, IBATIS

Configuration: Visual Source Safe, EA

Tools \ Utilities: Eclipse, Toad, SOAP UI, XML SPY, SVN, App Dynamics and CVS

Shell Scripting and VB scripting

Cloud Platform: Amazon Web Services (AWS)

Log Analyzer: Kibana and Splunk

Certifications / professional awards

  • Infosys Certified Applied Generative AI Professional
  • Best Technology Analyst, Star Award, Insta Award in Infosys
  • Most Valuable Player Award in Infosys

Timeline

Application Development Manager

Infosys Technologies
01.2024 - Current

Application Support Manager

Infosys Technologies
03.2022 - 12.2023

Technology Lead

Infosys Technologies
06.2019 - 03.2022

Technology Lead

Infosys Technologies
06.2018 - 05.2019

Technology Lead

Infosys Technologies
02.2015 - 12.2017

Technology Lead

Infosys Technologies
12.2013 - 02.2015

Technology Lead

Infosys Technologies
06.2013 - 11.2013

Technology Lead

Infosys Technologies
02.2013 - 05.2013

Technology Lead

Infosys Technologies
04.2012 - 01.2013

Technology Analyst

Infosys Technologies
02.2010 - 02.2012

Member Technical Staff

Zoho Corporation
09.2006 - 12.2009

Bachelor of Engineering - Electronics and communication Engineering

Anna University
Hemanth Kumar Collur Ravi