Amadeus
Hema .
Hicksville,NY
Summary
Accomplished Office Administrator with a proven track record at Bentysial Health, adept in leveraging database entry and spreadsheet development to drive business improvements. Skilled in coordinating travel arrangements and managing calendars, I excel in optimizing operations and enhancing team productivity. Demonstrated success in fraud analysis, achieving significant reductions in fraudulent activities through strategic risk assessments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Eric Comfort Shoes
05.2024 - Current
- Responded to inquiries from callers seeking information.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
Office Administrator
Bentysial Health
03.2020 - 11.2023
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Maintained office supplies and equipment to support team productivity.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Developed and implemented marketing plans, special promotions and customer relations events.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Managed maintenance of facility and grounds.
Senior Fraud Analyst
Travel Unravel Holidays Pvt Ltd
07.2018 - 04.2019
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Reviewed transactions and receipts to identify any suspicious activity.
Credit Card Fraud Analyst
LBF Travel
04.2013 - 09.2015
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Education
High School Diploma -
Central Board of Secondary Education
Senior Secondary -
Central Board of Secondary Education
Advance Diploma in Digital Marketing - Digital Marketing
Digital Technology Institute
MBA - Human Resources Management
Annamalai University
Diploma in Travel Tourism & Airport Handling - Tourism And Travel Management
YMCA
Skills
- Database entry
- Spreadsheet development
- Billing and Invoicing
- Event Planning
- Travel Coordination
- Calendar Management
- Travel Arrangements
- Human Resources
Certification
Certified Airline Reporting Corporation Agent
Software
Sabre Red
Timeline
Office Administrative Assistant
Eric Comfort Shoes
05.2024 - Current
Office Administrator
Bentysial Health
03.2020 - 11.2023
Senior Fraud Analyst
Travel Unravel Holidays Pvt Ltd
07.2018 - 04.2019
Credit Card Fraud Analyst
LBF Travel
04.2013 - 09.2015
High School Diploma -
Central Board of Secondary Education
Senior Secondary -
Central Board of Secondary Education
Advance Diploma in Digital Marketing - Digital Marketing
Digital Technology Institute
MBA - Human Resources Management
Annamalai University
Diploma in Travel Tourism & Airport Handling - Tourism And Travel Management
YMCA
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