Hemanya Bathija

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Synxis and Oyo, with friendly and decisive approach to resolving challenges. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with no degree in hospitality management. Track record of continued success in front desk hotel operations. Friendly and polished Front Desk Manager brings proven experience in any environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Ambitious front desk manager with 3 years of experience and passion for local Motel industry. Personable, experienced with conflict resolution and sensitive to others' needs.

• Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
• Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
• Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
• Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 25 staff members.
• Resolved product issue through consumer testing.

• Project Management Institute
• American Marketing Association
• International Association of Administrative Professionals
• Society of Human Resource Management
• Lions Club
• Association for Computing Machinery

• CM - Certified Manager Certification
• CPM - Certified Professional Manager

I have been playing squash since childhood, I have played national level championship 2 times and have won in 1 of them.

I am great at team working skills