Hema Sai Sudheer Kanigalla
West Haven
Summary
Data Analyst with expertise in process leadership and mortgage operations. Demonstrated ability to extract actionable insights from large datasets and optimize workflows. Master’s in Business Analytics complements strong technical skills in SQL, Python, Power BI, and Tableau. Achievements include a 20% reduction in manual effort through automation initiatives, enhancing operational quality and decision-making capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Lead/Data Analyst
Tata Consultancy Services
06.2020 - 09.2023
- Spearheaded data-driven initiatives to improve team performance and operational quality.
- Developed and implemented dashboards in Excel and Power BI for KPI monitoring and workflow optimization.
- Executed root cause analysis on performance deviations using SQL, presenting insights to leadership.
- Collaborated with cross-functional teams to uncover automation opportunities, reducing manual effort by 20%.
- Delivered regular performance reports and visualizations, facilitating informed decision-making for stakeholders.
Process Specialist/Junior Data Analyst
Cognizant Technologies Service
Hyderabad
03.2016 - 05.2020
- Analyzed mortgage tax servicing data to enhance associate productivity and ensure SLA compliance.
- Created operational reports and dashboards to monitor team output and quality metrics.
- Utilized Excel models and SQL queries for audits, identifying trends in delinquent property taxes.
- Collaborated with CoreLogic account to standardize data collection processes, reducing turnaround time.
Conducted training sessions based on data insights to improve team accuracy and productivity.
- Executed data validation on processed mortgage loans, documenting quality issues for escalation.
- Developed Excel tools to track tax payment cycles and penalties, minimizing client escalations.
Managed comprehensive tax servicing data for mortgage clients, including lien validation and disbursements.
Education
Master of Science - Business Analytics
Anderson University
SC05.2025
Skills
Data analysis and business process management
Team leadership and mortgage servicing
Underwriting and quality control
- Process optimization
- SQL and Python proficiency
- R and Tableau expertise
- Power BI and data analytics
- Business intelligence and predictive analytics
- Business forecasting and CRM strategies
- Microsoft Office Suite proficiency
Languages
English
Professional
Certification
- Certified in Process Improvement & Quality Control
- Foundational knowledge in Data Analytics & Visualization (Python, R, Tableau, Power BI)
Affiliations
Earned a Master’s degree in Business Analytics with practical experience in Python, SQL, and Power BI through real-world projects. Enhanced analytical and visualization skills by participating in workshops focused on data storytelling, business forecasting, and interactive dashboard design.
Accomplishments
- Developed dynamic dashboards to monitor key team performance indicators and proactively identify process bottlenecks, enabling data-driven decision-making.
- Automated reporting workflows, reducing manual effort and saving over 10 hours per month.
- Consistently recognized with multiple Best Performer of the Month/Quarter awards for exceeding performance goals.
- Received the 'Ace of Rookie' award in November 2015 for exceptional contributions and rapid impact as a new team member.
Timeline
Process Lead/Data Analyst
Tata Consultancy Services
06.2020 - 09.2023
Process Specialist/Junior Data Analyst
Cognizant Technologies Service
03.2016 - 05.2020
Master of Science - Business Analytics
Anderson University
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