Hema Sri Galla
Jonesboro,AR
Summary
Dynamic software engineer with experience at Accenture, adept in Java and Agile methodologies. Proven track record in developing and deploying robust applications while enhancing team collaboration and problem-solving capabilities. Skilled in technical documentation and software testing, consistently delivering high-quality solutions that meet user needs and drive project success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graduate Assistant, Online Services
Arkansas State University
Jonesboro, AR
09.2024 - Current
- Pre-recorded videos and live-streamed classes online to provide modern, first-class education to students.
- Utilized office management software to improve efficiency in administrative tasks.
- Analyzed data to assist professors with various projects.
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Coordinated with IT department to resolve technical issues and maintain office equipment.
- Attended meetings as management's representative to report on proceedings.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
Software Engineer
Accenture
Mumbai, India
06.2022 - 07.2024
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Deployed applications on server machines with AWS or Azure.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Collaborated with cross-functional teams to gather and define requirements for new software features.
Client Success Associate
TATA Consultancy Services
Hyderabad, India
09.2021 - 02.2022
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Analyzed customer interactions across multiple channels such as email, phone calls, live chat sessions to identify patterns or trends in user behavior.
- Created detailed account plans that outlined the scope of work, timeline, budget, resources, deliverables, and objectives for each project.
- Resolved customer inquiries by providing timely responses and accurate solutions based on company policies.
- Collaborated with cross-functional teams such as sales, marketing, engineering to create tailored experiences for customers based on their needs.
Education
Master of Science - Engineering Management
Arkansas State University
Jonesboro, ARBachelor of Science - Computer Science
Malineni Lakshmaiah Women's Engineering College
IndiaSkills
- Complex Problem-solving
- Technical documentation
- GitHub
- SQL
- Software testing and implementation
- Research and development
- AWS
- JavaScript programming
- Excellent writing and communication
- SQL
- HTML and CSS
- Tableau
- Power BI
- R
- Agile methodologies
- Problem solving
- JavaScript
- GIS
- Effective communication
- Team collaboration
- Microsoft outlook, word, and Excel
- Microsoft PowerPoint
- Documentation
- Troubleshooting and resolution
- Web development
- Testing and debugging
- Strategic planning
- Teamwork and collaboration
- Spreadsheet development
- Analytical skills
Certification
- AWS
- Microsoft Excel
- Java Script
- SQL
Education and Training
other,true,other
Timeline
Graduate Assistant, Online Services
Arkansas State University
09.2024 - Current
Software Engineer
Accenture
06.2022 - 07.2024
Client Success Associate
TATA Consultancy Services
09.2021 - 02.2022
Master of Science - Engineering Management
Arkansas State University
Bachelor of Science - Computer Science
Malineni Lakshmaiah Women's Engineering College
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