Hemen Amy Solomon
Washington
Summary
Professional Profile: Dynamic professional with a diverse background spanning banking, business management, hospitality, community development, and advocacy. Proven track record of delivering exceptional service, forging strong partnerships with diverse stakeholders, and leading strategic initiatives that drive organizational growth. Skilled in leveraging strategic thinking, collaboration, and relationship building to achieve impactful results.
Core Qualifications:
- Community & Partnership Development
- Strategic Planning & Execution
- Leadership & Team Management
- Marketing & Business Development
- Customer Service & Relationship Management
- Financial Planning & Budget Monitoring
- Regulatory Compliance
- Program Evaluation & Improvement
Overview
19
19
years of professional experience
1
1
Certification
Work History
Universal Banker
M & T Bank, Formerly Partners Trust
04.2024 - Current
- Provide comprehensive customer support by advising clients on Consumer and Business Banking products, tailoring recommendations to their individual needs, and promoting digital solutions.
- Ensure compliance with AML, BSA, and KYC regulations, identifying potential fraud and escalating cases when necessary while maintaining thorough documentation of customer interactions.
- Assist customers with loan applications by explaining high-level loan decision criteria and referring complex cases to the appropriate team members.
- Facilitate customer retention and foster long-term relationships by proactively engaging Business and Consumer Banking customers and identifying opportunities for additional banking services through follow-up and outreach.
- Resolve customer complaints and transaction disputes efficiently, logging them in the appropriate system, while managing branch lobby interactions with a focus on high service standards.
Volunteer
District Bridges
01.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Engage with neighbors and communities in Washington, DC, with a focus on enhancing safety, supporting small businesses, and maintaining active community engagement.
- Actively participate in monthly Neighborhood Strategy Council meetings, representing community priorities and concerns, and disseminating vital information to the broader community.
Manager/Business Owner
Addis Paris Cafe
01.2017 - 11.2024
- Owned and managed a thriving restaurant, overseeing all aspects of operations, from concept development to daily management.
- Developed and implemented effective marketing strategies to drive customer satisfaction and retention while complying with safety regulations.
- Managed inventory, ordering, and supply chain logistics to ensure optimal stock levels and minimize waste.
- Led a team of 10 employees, providing training, guidance, and motivation to deliver exceptional customer service.
- Maintained strict quality control standards to ensure consistent food quality and guest satisfaction.
- Oversaw financial management, including budgeting, cost control, and revenue analysis.
- Established strong vendor relationships and negotiated favorable contracts for supplies and equipment.
Membership Coordinator
The Greater Washington Urban League
10.2012 - 03.2014
- Generated member prospect leads through a variety of sources, including the Internet, periodicals, and direct leads.
- Managed and coordinated membership programs, ensuring a seamless experience for members and addressing their inquiries and concerns.
- Developed and implemented strategies to attract new members and retain existing ones, resulting in a significant increase in membership numbers.
- Collaborated with marketing and communications teams to create engaging membership campaigns and promotional materials.
- Maintained accurate membership records, processed applications, and handled membership renewals and billing.
- Organized and facilitated member events, including conferences, workshops, and networking sessions.
- Conducted regular data analysis and reporting to evaluate membership trends, identify opportunities for growth, and provide insights for decision-making.
- Assisted the Member Relations Manager in developing new member programs and events that attract new members and engage and retain existing members.
- Increased membership by 30% in just one month through targeted outreach and innovative membership strategies.
African Affairs Commissioner
Mayor’s Office On African Affairs
03.2023 - Current
- Provide strategic direction and leadership to the Commission, fostering a collaborative, inclusive environment while ensuring compliance with relevant laws, regulations, and Commission policies.
- Serve as the primary spokesperson and representative, building strong relationships with community members, organizations, government agencies, and key stakeholders to advance the Commission’s mission.
- Develop and implement strategic plans addressing the needs of DC’s African community, leveraging partnerships with stakeholders to drive forward impactful initiatives.
- Monitor and evaluate the effectiveness of the Commission program and services, and advocate for policies and initiatives that benefit the African community in DC.
- Represent the Commission in public forums, events, and meetings to raise awareness of its work and mission.
- Oversee the preparation of agendas, reports, and meeting minutes, ensuring accurate documentation and smooth governance
Leasing/Sales Associate
Bozzuto Management Company
04.2008 - 05.2012
- Ensured strict adherence to legal, safety, health, fire, and sanitation codes by executing and overseeing the site fire, safety, and disaster plans.
- Trained incoming staff and effectively managed emergency situations in a calm and efficient manner.
- Delivered exceptional customer service by addressing current and prospective tenants’ concerns and fulfilling requests for information and services, fostering positive tenant relationships.
- Managed marketing and leasing responsibilities, coordinating tenant and visitor needs to support occupancy goals and enhance tenant satisfaction.
- Maintained a detailed resource file on community services, including transportation, accommodations, and referral contacts.
- Exercised sound judgment when handling resident inquiries and provided timely, accurate, and thorough personalized responses to meet tenants' individual needs.
- Arranged and confirmed recreational, dining, and/or business activities for both inside and outside the property.
Office Manager and Recruiter
One Solution
08.2005 - 04.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed the entire recruitment cycle, including sourcing, interviewing, and candidate selection, while collaborating closely with hiring managers to meet staffing needs.
- Developed open communication with supervisors and managers, assessing recruiting needs and aligning strategies
Education
Bachelor of Science -
University of Colorado At Colorado Springs
Colorado Springs, CO10.2024
No Degree - Hotel Management
Alta Tluri Formation
Paris, France 12.1998
Bachelor of Science - Tourism And Hospitality Management
University of Grenoble
France, Grenoble 05.1997
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
Technical Skills: QuickBooks, Microsoft Office Suite (Advanced Excel, MS Project), SABRE
Languages: English (Fluent), Amharic (Fluent), French (Fluent)
Certification
- Introduction to Mortgage Lending Certificate - Mortgage Bankers Association.
- Customer Service Representative (CSR) Certificate - Various accredited institutions and organizations.
- Digital Banking Certificate – Various accredited institutions and organizations.
- Notary Public - [State] Secretary of State or other designated state authority.
Languages
French
Full Professional
Timeline
Universal Banker
M & T Bank, Formerly Partners Trust
04.2024 - Current
African Affairs Commissioner
Mayor’s Office On African Affairs
03.2023 - Current
Volunteer
District Bridges
01.2021 - Current
Manager/Business Owner
Addis Paris Cafe
01.2017 - 11.2024
Membership Coordinator
The Greater Washington Urban League
10.2012 - 03.2014
Leasing/Sales Associate
Bozzuto Management Company
04.2008 - 05.2012
Office Manager and Recruiter
One Solution
08.2005 - 04.2008
Bachelor of Science -
University of Colorado At Colorado Springs
No Degree - Hotel Management
Alta Tluri Formation
Bachelor of Science - Tourism And Hospitality Management
University of Grenoble
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