Hemily Castillo

• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Answered customer questions about hours, seating, and menu information.
• Relayed guest comments or suggestions to manager on duty for further action.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Professional Development: Administrative Assistant

CIBCC Institute.

Barquisimeto, Venezuela.

Sep. 2020

• Professional Development: Accounting Assistant

CIBCC Institute.

Barquisimeto, Venezuela.

Sep. 2020

• Ranked in Top 5% of class