Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hemin Panchal

Irvine,CA

Summary

Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability.

Professional with strong background in systems engineering and software development, prepared for role in ensuring high availability and reliability of applications. Demonstrates expertise in automation, monitoring, and performance optimization. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in scripting, cloud services, and incident management, valued for reliability and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Site Reliability Engineer

Schools First Federal Credit Union
09.2022 - Current
  • Managing Hybrid infrastructure for large-scale enterprise environments and applications, resulting in 100% uptime for mission critical applications
  • Monitor system performance and availability, identify and troubleshoot issues.
  • Incident response and postmortems
  • Develop and maintain automation and configuration management tools.
  • Design and implement system architecture and infrastructure.
  • Develop and maintain system health and performance metrics.
  • Develop and maintain documentation.
  • Develop and maintain system monitoring and alerting tools such as AppDynamics, Datadog, Dynatrace, Splunk, Grafana, Kibana, Eureka, Prometheus
  • Develop and maintain system capacity planning.
  • Develop and maintain system performance tuning and optimization.
  • Develop and maintain system patching and upgrades.
  • Develop and maintain system logging and auditing
  • Cross functional knowledge with systems, storage, networking, security, and databases
  • Monitoring using AppDynamics, Datadog, Dynatrace, OpenShift, Kubernetes, Splunk, Grafana, Kibana, Eureka assuring the site reliability and performance for each site or apps
  • Organization infrastructure architecture which includes and system and database architecture
  • Administration, monitoring the environments and applications using Azure services, Amazon Web Services, RedHat solutions and Services, Microsoft Office 365 solutions and services, SharePoint.
  • OpenShift migration from OCP3.11 to OCP4.12 for large enterprise environment
  • Autoscaling and performance tuning for mission critical services and applications.
  • Administration, Deployments, code change using command lines such as GitBash, OCP commands, Visual Studio, Python, PowerShell
  • Octopus configurations and deployments
  • ISAM configuration and administration
  • Scripting language – PowerShell, Bash, Shell, Python etc. and automating the regular activities/jobs.
  • Implementing and maintaining monitoring and alerting system
  • Manage QA, staging and Production deployment and support.
  • Document new procedures for environments and applications.
  • Support production and non-production application environments.
  • Strong understanding of Windows, Linux, networking protocols, firewall, load balancer, Virtualization, SQL database, SSL certificates, storage , backup, development, quality assurance, server build, incidents, change requests, CAB meetings, Bash, Python Yaml, PowerShell
  • Information Technology Service management tools, ITSM, ServiceNow, Change control.
  • Creating Service requests, change requests, Incidents, Problem tickets, to keep track and record all the tasks and activities.
  • Patching and updates for hybrid environments, organization applications
  • Microsoft Office 365, SharePoint, Azure, Planning, development, configuration, implementation, administration, troubleshooting, training, support
  • Microsoft Office 365 solutions and services such as, Azure active directory, MFA, user permissions and user profile management, Identity and Access management, Exchange, Teams, Yammer, One drive, Security and Compliances Policies, PowerApps, Web Apps, other services and third-party tools implementation, reports, subscriptions, licenses, Database, migration
  • Azure services such as, Azure Active directory, Azure virtual machines, resource groups, Azure storage, Azure database, Azure networking, Kubernetes, Containers, Azure Analytics, Integration, Identity, Security, Azure DevOps, Migration, Management and Governance, Monitoring, Intune, Hybrid and Multi Cloud
  • On-premises and online versions designs, planning, build, implementations, configuration, administration, monitoring, troubleshooting, training, support

SharePoint Administrator | Production Support

New York Global Consulting | Wells Fargo
04.2019 - 10.2022
  • Managing Hybrid infrastructure for large-scale enterprise environments and applications, resulting in 100% uptime for mission critical applications
  • Support enterprise SharePoint Server environment (2000+ servers), while keeping their systems and applications updated (30+ SP environments categorized in Development, UAT, BCP, and Production farms).
  • SharePoint Enterprise operations support, working on daily problem tickets and change requests with daily administration of farms (SharePoint 2010/2013/2016/2019), both online and on-prem.
  • Creating and maintaining SharePoint Sites, calendar, lists, and libraries.
  • Administrating the SharePoint environments using PowerShell.
  • Support and optimization of highly available solutions utilizing Azure Load Balancers, Azure Application Gateways, and Azure Active Directory.
  • Microsoft Exchange, configuration, migration, support, user training, and licensing.
  • Support portfolio of applications: Exchange Online, SharePoint Online, Teams, OneDrive for Business, Yammer, Security & Compliance Centre, Power Platform, PowerApps, and Power Automate.
  • Build automated reports and dashboards with the help of Power BI and other reporting tools.
  • Patch management, updating the SharePoint farms with the latest Cumulative and Security updates released by Microsoft for all the SharePoint versions.
  • SCOM, Triage, setting up and maintaining alerts, making sure alerts are being sent to appropriate teams, keeping the teams notified of changes.
  • Active Directory, User Profiles, User synchronization services, One Drive, and Azure Administration.
  • Migration and administration tools such as Metalogix, Control Point, Sharegate, q u e s t , managing SharePoint farms from a single console, simplifying daily SharePoint administration.
  • SQL Updates management, administrating and updating the SQL Servers with latest updates.

SharePoint Administrator | Site reliability | Production Support

Delta Computer Consulting | Hyundai America
05.2013 - 01.2019
  • Administration of SharePoint (2007-2016-online) and Microsoft Office 365, supporting 150,000 users globally.
  • Business analysis, gathering the requirements from the Business users, and implementing environments and applications accordingly.
  • Migration of different versions of SharePoint and systems such as, MOSS 2007 to SP 2010, 2013, SP 2016, SharePoint 2019, SharePoint online, and migration to Microsoft office 365.
  • SharePoint Web Application, Services, Sites Collection, Sub-sites, Lists, Libraries, forms, workflows, views, columns, Storage, and Content Database.
  • SharePoint solution packages deployments (Web part, Features, Event Handlers, List Definition, Timer Jobs etc.) using Windows Power Shell.
  • Performance Point, Excel, Secure stored, Manage-meta data, Word Viewing, Search Service application, and Business Data Configuration services.
  • SharePoint Server configurations and services such as App, Index, WFEs, Search, Caching, and Crawling, as well as troubleshooting of Search Service Application, Indexing, and Search Crawling process.
  • Worked on access mappings, host headers, DNS entries, F5 Load balancer and forms of authentication.
  • Active Directory user account set up, Active directory migration, LDAP, Multifactor Authentication, user accounts and permissions, and managing Domains.
  • Managing SharePoint environment applications using 3rd party tool Metalogix as well as PowerShell Scripting.
  • Test and apply SharePoint service packs and cumulative updates, ULS logs, Event logs, performance monitoring, and security.
  • Specific IIS configuration for the SharePoint IIS sites.
  • Migration and administration tools such as Metalogix, Control Point, Sharegate, q u e s t , managing SharePoint farms from a single console, simplifying daily SharePoint administration.
  • Administration and management of VMWare Server environments, VMWare System configuration, Machine Snapshots, Virtual machine backup and restore.

SharePoint Administrator | Systems Administrator

Intellect IT | MCW Solutions
04.2012 - 05.2013
  • Involved in site Migration project using Hybrid Approach, involving in roll-out of new Company Portal in MOSS 2010; performed Migration of live content, retained document version history, restructured security settings and permissions.
  • Installing, configuring, and implementing a new server Farm.
  • Performed backup and restore at Site Collection level using stsadm utility and Farm level, and Web application level using CA.
  • Create new Sites and Lists, install, and manipulate Web Parts.
  • Designed and implemented custom site content types and site columns for capturing business data.
  • Created and published custom InfoPath expense reports, timesheets and application forms to SP Portal Sites using Office Form Services.
  • Enterprise SharePoint Farm Administration using PowerShell Scripting and PowerShell commands.
  • Extensively used SP Designer 2007 to create, modify and implement consistent look and feel for new and existing web part pages.
  • Worked on third party products like Nintex, Quest Webparts, InfoPath forms and bamboo polling webparts.
  • Created independent Site collection and Templates for separate plant locations.
  • Designed Reports Management Dash Boards and KPI to provide role-based data access for different users in different levels of organization.
  • Imported profile information from Active Directory to SharePoint.
  • Prepared the user manuals and conducted user training to get them familiar with the system.
  • Worked on alternate access mappings, host headers, DNS entries, and multiple forms of authentication.
  • Windows, ALLOY, VSOM, and VSMS server configurations and operations
  • LAN, MAN, WAN, HUB networks, network expansion, and configuration.
  • Network technologies and Protocols such as TCP/IP, DHCP, FTP, ICMP, DNS, ARP, RARP, SMTP.

Systems & Network Engineer

Vision Security Solutions
03.2011 - 04.2012
  • Systems and SharePoint applications and services administration.
  • Architecture, configuration, and administration of access control systems including video surveillance/IP cameras.
  • Windows, ALLOY, VSOM, and VSMS server configurations and operations.
  • LAN, MAN, WAN, HUB networks, network expansion, and configuration.
  • Network Protocols TCP/IP, DHCP, FTP, ICMP, DNS, ARP, RARP, SMTP.
  • Extensively used CA client to perform server operations and application management tasks.
  • Active Directory, creating user permissions and user management.
  • SQL Server management Studios, Backup and Restore.

2008 Systems & Network Administrator

Pace Setters Private Ltd, Gujarat, India
08.2006 - 02.2007

2006 System & Windows Administrator

Gujarat Gas Corp. Ltd, Ahmedabad, Gujarat, India
01.2006 - 07.2006

Education

Master’s degree - computer science

California State University of Los Angeles

Bachelor’s degree - computer engineering

LCIT

Skills

  • Programming Languages: Net Framework, C, C, Java, Bash, Jscript, PowerShell, Python, Visual Basics, Terraform
  • Web Servers: IIS 40/50/60/70/80, WebSphere
  • Web Technologies: HTML, XML, CSS, Master Pages, Web Parts , Web Forms
  • Monitoring and Alerting tools: Grafana, Prometheus, Kibana, RabbitMQ, AppDynamics, Dynatrace, Datadog, Splunk
  • Amazon Web Services: Amazon EC2, Amazon S3, AWS Aurora, Amazon VPC, Amazon CloudFront, Amazon EC2 Auto-scaling, Amazon ElastiCache, Amazon SNS, Amazon Elastic File System, AWS IAM, Amazon RedShift, Amazon Cloudwatch, Amazon Chime, AWS Firewall manager, Amazon AppFlow, Applications and services such as AppDynamics, OpenShift, Kubernetes, iSAM, Jenkins, GitHub, CI/CD framework
  • Microsoft SharePoint: on-premises and online versions (2003/2007/2010/2013/2016/2019, SharePoint Online)SharePoint applications, site collections, sites, Web Parts, web pages, content types, Document Libraries, Lists, InfoPath Forms, Workflows, SharePoint Workspace, Web Application Services, User profiles, users and sites permission, User management, SharePoint solution packages, Content Migration, Out of the box – OOTB features, custom features, timer jobs, SharePoint search, App servers, Web Front-end servers, SQL servers, Content Database, SharePoint Central Administration, STSADM command line, PowerShell commands, Management Shell, PowerShell Scripting, Backup and Storage, Database mounting-dismounting, SharePoint deployments, WSP packages, SharePoint Webconfig files, ULS logs, Application logs, Event Viewer, SharePoint Cumulative Updates, Security Updates, Patches, Fixes, SharePoint version upgrade, SharePoint version Migration, SharePoint Integration with Active Directory, SharePoint Services Integration, IIS servers, IIS configuration, IIS Sites, Application Pools, SharePoint Troubleshooting, SharePoint Monitoring, Metalogix, ControlPoint , ShareGate, Quest, Sites and Quota, SharePoint Storage, SharePoint reports, SharePoint health and Security, SharePoint Web Services, Secure Store Services, Business Productivity Services
  • Microsoft Office 365: Office Apps such as Word, Excel, PowerPoint, Access, Outlook Secure Cloud Services such as, Teams, Exchange, One Drive, SharePoint, Intune, Defender, Azure, including but not limited to Teamwork and communication, Web and Mobil version of Office Apps, Email and Calendaring, File storage and Sharing, Security and compliance, Support and Deployments, PC and Mobil Device management
  • Microsoft Azure: Azure resource manager, Azure DevOps, Azure Active Directory, Azure Storage, Azure Networking, Virtual Networks, Azure Network Security Groups, Azure Apps Services, Kubernetes, Containers
  • Certificate Management: Venafi
  • Site Reliability: GitHub, GitLab, Terraform, CI/CD, VMWare, Jenkins, AWS, Azure DevOps, Azure, Azure resource manager, Azure Storage, Azure Networking, Virtual Networks, Azure Network, Security Groups, Azure Apps Services, Containers, OpenShift Container platform, Kubernetes, Docker, Automation, Scalability, Linux, On-premises, Online, Cloud, IAAC, SLA, SLO, SLI

Timeline

Site Reliability Engineer

Schools First Federal Credit Union
09.2022 - Current

SharePoint Administrator | Production Support

New York Global Consulting | Wells Fargo
04.2019 - 10.2022

SharePoint Administrator | Site reliability | Production Support

Delta Computer Consulting | Hyundai America
05.2013 - 01.2019

SharePoint Administrator | Systems Administrator

Intellect IT | MCW Solutions
04.2012 - 05.2013

Systems & Network Engineer

Vision Security Solutions
03.2011 - 04.2012

2008 Systems & Network Administrator

Pace Setters Private Ltd, Gujarat, India
08.2006 - 02.2007

2006 System & Windows Administrator

Gujarat Gas Corp. Ltd, Ahmedabad, Gujarat, India
01.2006 - 07.2006

Bachelor’s degree - computer engineering

LCIT

Master’s degree - computer science

California State University of Los Angeles

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Hemin Panchal