Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Hemkant Joshi

Cumming,GA

Summary

A determined, driven and enthusiastic Test Manager with long track record of delivering Quality assurance. My number one goal is client satisfaction. Vast experience of managing expectations and providing excellent customer service. I will always take ownership of any problems that arise and works hard to implement the policies and procedures laid down by the company. My greatest strength is ability to continually raise the bar in any assigned task. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

15
years of professional experience
1
Certification

Work History

Amdocs USA
Atlanta, GA

Test Manager / Test Lead
04.2022 - 04.2023

Job overview

  • Managing resources to meet daily delivery schedules
  • Monitoring staff to ensure prompt resolution to all client queries
  • Managing staff induction, training, and performance reviews
  • Building strong, lasting client relationships with clients
  • Delegating tasks and responsibilities to appropriate personnel
  • Building up a working knowledge of clients operating environment
  • Conducting key client facing meetings
  • Resolving conflicts within the project team
  • Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
  • Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
  • Tested pre-release modifications to reduce possibility of end users experiencing crashes or bugs.
  • Created parameters for automated testing
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Built automated test scripts to handle repetitive software testing work.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Incorporated delivery requirements into planning of testing schedules.
  • Ensuring that projects are completed on time
  • Managing QA environments.
  • Defined testing and acceptance strategies and determined quality assurance benchmarks.
  • Continuously working on QA automation for identifying scenarios to automate .

Hexaware Technologies INC, USA

Test Manager
11.2007 - 03.2022

Job overview

  • Managing resources to meet daily delivery schedules
  • Effectively managing multiple projects to ensure that they are delivered on time, within budget and to the Clients satisfaction
  • Providing guidance to subordinates on company goals and policy
  • Monitoring staff to ensure the prompt resolution to all client queries
  • Managing staff induction, training, and performance reviews
  • Building strong, lasting client relationships with clients
  • Delegating tasks and responsibilities to appropriate personnel
  • Delegating responsibility and ownership of tasks to staff
  • Building up a working knowledge of clients operating environment
  • Conducting key client facing meetings
  • Resolving conflicts within the project team
  • Ensuring that projects are completed on time.
  • Edited software documentation to increase accuracy and reduce occurrences of user error due to confusing content.
  • Defined testing and acceptance strategies and determined quality assurance benchmarks.
  • Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
  • Tested pre-release modifications to reduce possibility of end users experiencing crashes or bugs.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
  • Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
  • Created parameters for automated testing
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Built automated test scripts to handle repetitive software testing work.
  • Documented testing procedures for developers and future testing use.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Incorporated delivery requirements into planning of testing schedules.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Education

The Institute of Chartered Accountants of India
Pune India

C.A. INTER (I Group)
04.1998

Pune University
Pune India

Bachelor Of Commerce
1998

Skills

  • QA Process Improvement
  • QA Project Management
  • Team Coordination
  • Test Planning
  • Bug Report Oversight
  • Quality Assurance Understanding
  • Scenarios and Use Cases
  • Time Management and Organization
  • Results and Deadline-Driven
  • Defect Tracking and Reporting
  • Test Scheduling

Websites

Certification

Certification Institute YearISTQB-ISEB Certified Tester Foundation Level

Timeline

Test Manager / Test Lead

Amdocs USA
04.2022 - 04.2023

Test Manager

Hexaware Technologies INC, USA
11.2007 - 03.2022

The Institute of Chartered Accountants of India

C.A. INTER (I Group)

Pune University

Bachelor Of Commerce