Hemlata Sharma

*Monitor all orders placed from the store's website

*Manage staff; handle issues regarding work related drama/tension, make weekly schedules.

*Handle errors on website and report them to appropriate team

*Speak to customers to resolve any issues/damages regarding their order

*Report to high boss on a daily basis (includes suggestions for improving the website, staff relayed concerns, etc)

*Suggest appropriate devices or electronics to customers that met their budget and understanding

*Illustrating to customers how to diagnos minor issues on their devices (storage issues, social media updates, etc)

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Supported the General Manager in decision-making by providing accurate data, research, and reports.
• Maintained a well-organized filing system for easy document retrieval and improved office workflow.
• Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
• Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
• Contributed to effective team management by maintaining open lines of communication with staff members across departments.
• Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
• Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.

*Provide assistance to customers when unable to operate devices

*Help them to retrieve lost/stolen Sim cards

*Write up warranty cards when their devices needed repairs

*Upsell a device to customer

*Diagnos and fix minor issues to devices (cellular phones, tablets, ipads)

• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Kept front check out area clean and organized for efficient service.