HEMLYNE NOSIL
Apopka,FL
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining care delivery at BELLECARE AGENCY. Skilled in patient documentation and excelling in customer service, I significantly improved care outcomes and operational efficiency. My strategic planning and relationship-building abilities fostered robust partnerships, contributing to a seamless healthcare experience. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient care coordinator position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recent graduate with foundational knowledge in Clinic and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in clinic and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
BELLECARE AGENCY
02.2022 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Taught patients and families to use at-home medical equipment.
Medical Assistant Manager
FAMILY MEDICIN WALK IN CLINIC
11.2019 - 06.2022
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Associate of Arts - PRACTICAL NURISNG
Med-Life Institute
Fort Lauderdale, FL02.2014
Associate of Arts - Medical Assisting
Everest Institute -
Miami Gardens, FL04.2009
Associate of Arts - Massage Therapy
Florida Career College - Miami
Miami, FL02.2006
Skills
- Multitasking ability
- Patient documentation
- Patient Care Coordination
- Customer Service
- Patient confidentiality
- Patient Care
- Organizational Skills
- Attention to Detail
- Patient Registration
- Office Administration
- Patient Education
- Claims Processing
- Verbal and written communication
- Insurance Practices
- Patient Safety
- Documentation
- Medical Terminology
- Strategic Planning
- Relationship Building
- Care Planning
- Appointment Scheduling
- Patient Flow Management
- Inventory Management
- Scheduling
- New Hire Training
- Follow-up care
- Insurance Verification
- Payment Collection
- Quality Assurance
- Case Management
- Goal Setting
- Critical Thinking Skills
- Project Management
- Patient Assessment
- Performance Improvement
- Patient Records Management
- Process Improvements
- Vendor Relationship Management
- Patient Relations
- Meeting Preparation
- Interdepartmental Collaboration
- Creative Problem-Solving
- Articulate Communication
- Regulatory Compliance
- Filing and Recordkeeping
- Monitoring tools
- HIPAA Compliance
- Policy compliance
- Switchboard Operation
- Database coordination
- Program Oversight
- Nursing background
- Administrative supervision
- Patient Outreach and Follow-Up
- Healthcare operations
- Medical Data Collection
- Organizational standards
- Medical Instrument Sterilization
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Insurance verifying
- Gathering Information from Patients
- Resolving Problems
Certification
CERTIFIED MEDICAL ASSISTANT
CERTIFIED EKG/PHL
CERTIFIED MENTAL HEALTH
DIPLOMA PRACTICAL NURSING
DIPLOMA MASSAGE THREPAIST
BLS.
Timeline
Patient Care Coordinator
BELLECARE AGENCY
02.2022 - 04.2024
Medical Assistant Manager
FAMILY MEDICIN WALK IN CLINIC
11.2019 - 06.2022
Associate of Arts - PRACTICAL NURISNG
Med-Life Institute
Associate of Arts - Medical Assisting
Everest Institute -
Associate of Arts - Massage Therapy
Florida Career College - Miami
CERTIFIED MEDICAL ASSISTANT
CERTIFIED EKG/PHL
CERTIFIED MENTAL HEALTH
DIPLOMA PRACTICAL NURSING
DIPLOMA MASSAGE THREPAIST
BLS.
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