Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hemma Kapao

Beaumont,TX

Summary

Dedicated advocate with experience in client assessment, crisis intervention, and community outreach. Skilled in developing individualized service plans and coordinating support services. Committed to enhancing client well-being through strategic advocacy and effective program delivery.

Overview

9
9
years of professional experience

Work History

Sexual Assault Advocate

Family Services of South East Texas
08.2024 - Current
  • Conduct client assessments and develop Individual Service Plans (ISPs) within 72 hours of intake.
  • Meet with clients weekly to monitor progress and adjust ISPs as necessary.
  • Provide crisis intervention, safety planning, and resource referrals to clients.
  • Advocate with external agencies and coordinate comprehensive support services.
  • Facilitate exit planning and transitional support for clients exiting the program.
  • Maintain timely, accurate documentation in compliance with agency standards.
  • Developed comprehensive safety plans with survivors, resulting in increased feelings of security and empowerment.
  • Facilitated support groups for sexual assault survivors, creating a safe space that promoted shared experiences of healing and growth.
  • Managed cases simultaneously, methodically working through each.
  • Improved survivor support by providing crisis intervention and emotional assistance during medical exams and law enforcement interviews.
  • Offered guidance on legal rights and options to empower survivors in making informed decisions about reporting and pursuing justice.
  • Provided tailored referrals for counseling services, facilitating healing processes for numerous survivors.
  • Enhanced community awareness through presentations on sexual violence prevention, promoting a safer environment for all residents.
  • Exercised quick judgment in chaotic environments to keep patients safe.
  • Maintained up-to-date knowledge on relevant state statutes as well as local resources available to better serve clients effectively.
  • Consulted nurses on team to improve service provided for each patient.
  • Established trusting relationships with diverse clientele, fostering open dialogue regarding sensitive issues related to sexual assault.
  • Conducted intake interviews for new clients, assessing needs and determining appropriate resources to aid recovery.
  • Wrote reports on clients and maintained required paperwork.

Program Coordinator

Ginigoada Foundation Inc
05.2021 - 06.2023
  • Organized special events and activities to enhance youth engagement.
  • Partnered with businesses and nonprofits to expand program outreach.
  • Strengthened academic and physical education offerings for youth.
  • Monitored program performance to ensure successful service delivery.
  • Managed volunteer programs to support underserved populations.
  • Coordinated referrals to advocate for client needs and resolve issues.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.

Team Leader - Life Skills Program

Ginigoada Foundation Inc
02.2018 - 04.2021
  • Modeled positive behavior skills to enhance clients' social integration.
  • Promoted proper sanitation by training on essential cleaning tasks.
  • Intervened in crisis situations to provide counseling and support.
  • Helped integrate clients into the community by teaching social and work-related skills.
  • Customized strategies based on individual goals and strengths.
  • Maintained detailed and confidential client files.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Assisted in recruitment to build team of top performers.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.

Administration Assistant

Ginigoada Foundation Inc
02.2017 - 12.2017
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages for proper dispatch or distribution.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted in the development and implementation of new administrative procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Recorded expenses and maintained accounting records.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.

Education

Bachelor of Arts - COMMUNICATION FOR DEVELOPMENT STUDIES

PAPUA MEW GUINEA UNIVERSITY OF TECHNOLOGY
LAE, MOROBE PROVINCE
04-2017

Skills

  • Client assessment
  • Crisis intervention
  • Advocacy
  • Community outreach
  • Resource referrals
  • Volunteer management
  • Program performance monitoring
  • Transition support
  • Confidentiality practices
  • Self-care promotion
  • Consent awareness
  • Sexual assault education
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Multitasking

Timeline

Sexual Assault Advocate

Family Services of South East Texas
08.2024 - Current

Program Coordinator

Ginigoada Foundation Inc
05.2021 - 06.2023

Team Leader - Life Skills Program

Ginigoada Foundation Inc
02.2018 - 04.2021

Administration Assistant

Ginigoada Foundation Inc
02.2017 - 12.2017

Bachelor of Arts - COMMUNICATION FOR DEVELOPMENT STUDIES

PAPUA MEW GUINEA UNIVERSITY OF TECHNOLOGY

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