Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

HemmA Malla

The Bronx

Summary

Dynamic customer service professional with a strong focus on complaint resolution and guest satisfaction. Skilled in creating engaging experiences and resolving issues effectively in high-pressure environments. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about various tasks at hand and as a constant learner, development and training in to the best version each day for successful productivity and calm in fast-paced environments. I love to help people and do the best i can for the brands I am grateful to represent helping humanity and this world grow better and brighter, thank you so much!

Overview

21
21
years of professional experience

Work History

The Rink At Rockefeller Center HOSTESS

SPS Swiss Post Solutions
New York
09.2024 - 03.2025
  • Greeted and scanned in guests promptly in a busy environment during peak holiday season.
  • Collaborated with team members to enhance overall guest experience.
  • Handled guest complaints with professionalism and empathy.
  • Supported staff during peak hours to ensure efficient service delivery.
  • Greeted guests warmly upon arrival, welcoming them to The Rink with energy and enthusiasm.
  • Answered phone and in-person inquiries to schedule and confirm reservations, logged notes, and responded to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were scanned in for their event in a timely manner.
  • Managed VIP and classic guests with extra care!
  • EXCELLENT Guest Experience!
  • Solution and happy customer experience enthusiast!
  • Front-of-House Gatekeeper and Ticketing.
  • Quickly answering multiple questions, handling oncoming traffic during peak holiday craze.
  • Tree Photo Photographer
  • Lobby attendant, directing guests
  • GIFT Shop Sales, Customer Services, Register.
  • Ticket check-ins, QR codes, scanning, providing support, and communicating over earpiece.
  • Traffic Control Attendant.
  • Assist with online purchases.
  • Skate, Pick Up, and Return.
  • Locker Room Watch and Locker Room Clean-Up.
  • Outdoor and indoor work environment.
  • Hospitality Greeter Services: Answering questions, directing customers, assisting with needs, and maintaining a positive attitude, work ethic, and memorable experience for each guest.

Customer Service Specialist/Produce/Amazon Helper

Whole Foods Market Inc
New York
06.2022 - 06.2024
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers with product selection and inquiries.
  • Educated customers about Whole Foods products and promotions.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Provided feedback to management on customer preferences and trends.
  • Managed inventory by restocking shelves and monitoring product levels.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • My focus is on Customer Care, Guest Services at one of the best grocers and busiest locations in the world!
  • Greet customers warmly, and help proactively create solutions.
  • Pack out produce, restock shelves, face, remove expired items, trash, recycle, and compost daily.
  • Phone calls, logs, inventory, and retail-related work.
  • Providing the best organic and conventional foods, nourishing our planet and people.
  • Cutting Produce, Food Handling, Cleanliness
  • Outstanding service, solution-oriented mindset.
  • Positive attitude, long-standing hours.
  • Move, bend, couch, planograms.
  • Weekly rotations, displays, and stocking dry and wet goods.
  • Sales labels, timely and efficient work.
  • Unloading merchandise from pallets.
  • Keeping aisles clear while maintaining high standards.
  • Always growing, learning, and showcasing the culture and brand that is nourishing the planet and people at Whole Foods Market.

Customer Sales and Service Expert

Legion Services LLC
New York
01.2020 - 01.2022
  • Processed sales transactions efficiently and accurately.
  • New York, NY - USA Travel & Remote.
  • E-commerce, online sales, remote work.
  • Event retail sales in-person travel location-based work.
  • Shop setups open and close.
  • Face-to-face customer service (product selling)
  • Phone-based order follow-throughs.
  • Provided product recommendations based on customer needs.
  • Maintained up-to-date knowledge of company products and services.
  • Educated customers on promotions and loyalty programs effectively.
  • Answered telephone inquiries promptly and professionally.
  • Developed strong relationships with clients through effective communication skills.

Brand Ambassador

IsAgenix
New York
01.2019 - 01.2020
  • Engaged customers through product demonstrations and interactive promotions.
  • Educated consumers on brand features and benefits to enhance product knowledge.
  • Collaborated with marketing teams to implement promotional campaigns effectively
  • Sold health and wellness products.
  • Developed a team of up to three hundred people.
  • Zoom calls, virtual team meetings, event attendance, follow-ups.

Executive Assistant

Carnegie Principle
Ontario
06.2017 - 06.2018
  • Coordinated executive schedules and managed appointments effectively.
  • Managed travel arrangements, including itineraries and accommodations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.
  • Maintained responsibility for daily email broadcasts, social media groups and chats, member Q&A dialogues, created creative photo ads, video clips, weekly phone calls, Zoom meetings, interacted with members, referred, recruited, and checked that monthly subscription payments were processed.
  • Supervised the quality of customer service, traveled to set up event spaces, and shops hosting a variety of companies selling and marketing products within quarterly membership meetings.
  • Coordinated the schedule and syllabus of the entire three-day event layout, assisted in everything needed to have it run smoothly, met and greeted members, showed them to their seats, assisted in directing the flow of traffic, from setting up rides to placing dining orders, and anything the CEOs needed, I was there to deliver.
  • I assisted in bringing in boxes, setting up tables, and chairs, and cleaned and tidied everything to showcase the inventory of multiple businesses and product displays.
  • Acted as a photographer and videographer, gathering photos and videos, capturing moments to be used for content creation as the business needed.
  • Greeted visitors warmly upon arrival at the office premises.

Kiosk Sales and Operations Manager

Expressions
Orlando
01.2008 - 01.2015
  • Managed daily operations and ensured efficient workflow processes.
  • LOCATIONS The Hilton Bonnet Creek & Waldorf Astoria, The Radisson, The Clarion Resort and Waterpark
  • Developed operational strategies to improve productivity and reduce costs.
  • Oversaw inventory management and coordinated supply chain activities.
  • Trained and mentored team members on best practices and procedures.
  • Hair wrap license to create hair wraps, braids, and develop the art into hair clips, bracelets, anklets, and necklaces using beautiful, rich-colored DMC cotton floss, handmade beads, hand-painted beads, charms, and unique additions to express the inner playful child or adorn yourself with fun vibes.
  • Customer Care Specialist for every person treated with kindness, valued, and appreciated for their participation in our services.
  • Set up shop using custom-made kiosks, found wholesalers, and ordered all the inventory; hand-created the ready-made table products; and worked directly on people with hair to produce a unique hairpiece or custom order made for the individual.
  • Worked at multiple sites, starting off at the flea markets, then moving to the Clarion Hotel and Waterpark, the Radisson, the Hilton Bonnet Creek, and the Waldorf Astoria, opening up shop six days per week and serving events upon request.
  • Serving as an employee and employer hiring other licensed hair wrappers, I provided training to help during busy seasons and keep kiosks open at busy locations.

Shift Supervisor

Duane Reade Drugstore
The Bronx
10.2003 - 08.2007
  • Supervised daily operations and ensured compliance with company policies.
  • Managed inventory levels and organized stock for efficient access.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Monitored store cleanliness and safety standards throughout the shift.
  • Collaborated with management to implement promotional displays effectively.
  • Customer Service Focus, Store Associate.
  • Cashier, cash handling, credit, debit, POS machine.
  • Photo Lab Tech, OSHA Certified.
  • Processed digital photo orders and film orders for 1 hour.
  • Passport photos and special orders.
  • Drug Clerk, HIPAA Certified.
  • Planogram Resets and Inventory.
  • Store facing and tidying, stocking merchandise.
  • Trained new hires, the shift lead, received and signed for store merchandise.
  • Bent, crouched, standing on feet for long periods of time.
  • Adapted to work efficiently in the retail atmosphere at a busy location.

Education

Radiology

Bronx Community College
Bronx, NY

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • Communication skills
  • Complaint resolution
  • Data entry
  • Customer service expertise
  • Payment processing
  • Patience and empathy
  • Guest relations
  • Point of sale systems
  • Interactive communication skills
  • Hospitality and accommodation
  • Greeting guests
  • Guest engagement
  • Calm demeanor
  • Complaint handling
  • Effective customer upselling
  • Strong interpersonal skills

Affiliations

  • I am a fun, happy, cheerful person who loves to work on bettering herself for a bright future ahead!
  • I love going to the gym, stretching, sauna, eating healthy, learning new things, grateful to God!
  • I love a mindful approach to balance the busy NY life, meditating and putting in to practice the techniques I have learned that helps me maintain my peace of mind!
  • I love going out in the natural world, breathing fresh air, seeing new places, shopping, dressing up, signing, being silly, laughing, spending time with family being creative, writing, listening ot good music, vibe, chill and flow state!

Timeline

The Rink At Rockefeller Center HOSTESS

SPS Swiss Post Solutions
09.2024 - 03.2025

Customer Service Specialist/Produce/Amazon Helper

Whole Foods Market Inc
06.2022 - 06.2024

Customer Sales and Service Expert

Legion Services LLC
01.2020 - 01.2022

Brand Ambassador

IsAgenix
01.2019 - 01.2020

Executive Assistant

Carnegie Principle
06.2017 - 06.2018

Kiosk Sales and Operations Manager

Expressions
01.2008 - 01.2015

Shift Supervisor

Duane Reade Drugstore
10.2003 - 08.2007

Radiology

Bronx Community College

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