Hency Annorat
Naples
Summary
Dynamic F&B leader with proven success in enhancing operational effectiveness and guest satisfaction at Players Club and Spa. Excelled in cost control and team collaboration, achieving consistent revenue growth. Skilled in food presentation and fostering positive vendor relationships. Demonstrated ability to exceed targets through strategic planning and quality improvement initiatives.
Overview
13
13
years of professional experience
Work History
F&B Manager
Players Club and Spa
01.2021 - Current
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
F&B Manager
Hamilton Harbor Yacht Club
05.2019 - 01.2021
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Enhanced team performance through effective staff training and development programs.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
F&B Supervisor
Hamilton Harbor Yacht Club
04.2018 - 05.2019
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
F&B Supervisor
Players Club and Spa
07.2012 - 05.2018
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
Education
BMI Leadership Principles
09.2020
Introductory Level I -
Court of Master Sommelier
2018
Hospitality Accounting Course - Accounting
FGCU
Fort Myers, FL06.2010
ASMA - Medical Physics
Hodges University
Naples, FL06.2005
Skills
- Food presentation
- Beverage making
- Cost control
- Wine pairing
- Table management
- Attention to detail
Timeline
F&B Manager
Players Club and Spa
01.2021 - Current
F&B Manager
Hamilton Harbor Yacht Club
05.2019 - 01.2021
F&B Supervisor
Hamilton Harbor Yacht Club
04.2018 - 05.2019
F&B Supervisor
Players Club and Spa
07.2012 - 05.2018
BMI Leadership Principles
Introductory Level I -
Court of Master Sommelier
Hospitality Accounting Course - Accounting
FGCU
ASMA - Medical Physics
Hodges University
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