Summary
Work History
Education
Skills
Languages
Timeline
Generic

Hend Elwahwah

Brooklyn,NY

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and skills.

Work History

Sales Associate

Pandora
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Dental Assistant

Ridge Family Smiles
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Dental Front Office Receptionist

Fifth Avenue Dental Care
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.

Medical Receptionist

Unique Perinatal
- Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Associate of Science -

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Verbal/written communication
  • HIPAA Compliance Knowledge
  • Adaptability in Fast-Paced Environments
  • Strong Communication Skills
  • Documentation skills
  • Data entry experience
  • Patient Charting Expertise
  • Patient history understanding
  • Medical Billing Familiarity
  • Medical Transcription Abilities
  • Fluent in the Arabic language
  • Medical Terminology

Languages

Arabic
Native or Bilingual

Timeline

Sales Associate

Pandora

Dental Assistant

Ridge Family Smiles

Dental Front Office Receptionist

Fifth Avenue Dental Care

Medical Receptionist

Unique Perinatal
- Current

Associate of Science -

New York City College of Technology of The City University of New York

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Hend Elwahwah