HEND NASSER
Macomb,MI
Summary
Certified Medical Billing Specialist and seasoned Medical Receptionist who can provide organized and efficient medical duties. Skilled at coordinating with medical providers and insurers to optimize efficiency, completing patient scheduling, appointments, and organizing patient documentation, filing, and billing.
Overview
19
19
years of professional experience
1
1
Language
Work History
Business Office Assistant I
Schoenherr Family Practice, Cornerstone Med Group
11.2023 - Current
- Responded to inquiries from callers seeking information.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical office setting
- Obtains and verifies insurance
- Collects co-payments and reconciles all daily reports and deposits for accuracy
- Schedules, coordinates, and confirms appointments
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Operations Assistant
Ascension Troy Family Care
11.2018 - 11.2023
- Managed smooth processing of Medical paperwork to support office productivity.
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Completed and filed financial documentation for accounting purposes
- Documented patient medical information,case histories and insurance details to facilitate smooth appointments and payment processing
- Completed skilled administrative work to support all office staff and operational requirements
- Fielded concerns surrounding patients and care,liaising between physician,patient, and insurance company
- Disseminated sensitive patient information in two languages and coordinated with translators to provide service to individuals from diverse backgrounds
- Obtained payments from patients and scanned identification and insurance cards.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Medical Receptionist
Henein Arthritis, Charter Township of
05.2012 - 11.2017
- Greeted customers and visitors, in-person and via telephone calls
- Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction
- Corresponded with patients through email, telephone, or postal mail
- Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic
- Oversaw inventory activities,including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
Manager
Max Rehab Physical Therapy
09.2011 - 05.2012
- Carefully interviewed, selected, trained, and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Managed financial budget and purchasing of office supplies and equipment
- Experienced with Medicare, Tricare, private insurance companies, and workers compensation for authorization of evaluation and treatment services
- Supervised accounting, billing, and patient appointments
- Performed duties as a Physical Therapist that involved treatments,modalities and therapeutic exercise programs encompassing active and passive ranges of motion,muscle reeducation,massage,and heat/water/ice/electrical/light stimulation.
Manager
Footcare Network
03.2007 - 09.2011
- Managed medical record keeping - patient registration,scheduling, and tracking of all patient data,i.e
- Visits, diagnoses, etc
- Recruited, trained, mentored, and evaluated clinic staff
- Provided Arabic translation for the doctor during patient house calls as well as assisting in nursing duties as appropriate
- Supervised accounting, billing, and patient appointments.
Receptionist
Footcare Network
03.2006 - 03.2007
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
- Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Compile patient records ensuring confidentiality and store in the correct location.
Education
Certificate in Medical Billing and Coding: Health Care Services -
Creative Learning Center
Warren, MISkills
Athena Management Software Communication
ICD-9 and ICD-10 with CPT Coding Conflict Management
HFCA 1500 and UB-92 claim forms Multitasking
MBA and Thomas computerized insurance billing
Microsoft word and excel familiarity
Excellent in accounting and bookkeeping
Payroll and budgeting
Customer relations and communications
Prioritizing
Problem Solving
Timeline
Business Office Assistant I
Schoenherr Family Practice, Cornerstone Med Group
11.2023 - Current
Office Operations Assistant
Ascension Troy Family Care
11.2018 - 11.2023
Medical Receptionist
Henein Arthritis, Charter Township of
05.2012 - 11.2017
Manager
Max Rehab Physical Therapy
09.2011 - 05.2012
Manager
Footcare Network
03.2007 - 09.2011
Receptionist
Footcare Network
03.2006 - 03.2007
Certificate in Medical Billing and Coding: Health Care Services -
Creative Learning Center
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