Henderson Barthelus
Brandon,FL
Summary
Dynamic bartender and server with a proven track record at Hilton Garden Inn Hotel, recognized for enhancing customer satisfaction through exceptional service and expert cocktail crafting. A strong multitasker and team player, I excel in fast-paced environments, ensuring cleanliness and responsible alcohol service while fostering positive guest experiences.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
2026
2026
years of professional experience
Work History
Bartender and Server
Hilton Garden Inn Hotel
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender and Server
Hilton Garden Inn Hotel
02.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartende and Server
Sheraton Hotels
01.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
No Degree - Computer And Information Systems
Kean University
Union, NJ09-2002
High School Diploma -
Elizabeth High School
Elizabeth, NJ09-1996
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Customer service expertise
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Food service
- Alcohol awareness
- Suggestive selling
- Aloha POS
- Garnishing drinks
- Courteous
- Hospitality and accommodation
- Outstanding customer service
- Food running
- Performance improvement
Timeline
Bartender and Server
Hilton Garden Inn Hotel
02.2023 - Current
Bartende and Server
Sheraton Hotels
01.2023 - 03.2025
Bartender and Server
Hilton Garden Inn Hotel
No Degree - Computer And Information Systems
Kean University
High School Diploma -
Elizabeth High School
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