Mariah Henderson

HR Administration and Compliance:

• Maintained up-to-date records of employee information in HRIS, ensuring accurate reporting and data-driven decision-making.
• Streamlined HR processes through the development of standard operating procedures.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
• Evaluated existing HR policies regularly to identify areas requiring updates or revisions for optimal effectiveness.

Employee Relations and Communication:

• Served as a liaison between employees and management, addressing concerns to promote open communication and maintain trust.
• Coordinated employee grievances and disputes professionally, finding constructive solutions in a timely manner.

Recruitment and Onboarding:

• Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organization skills.
• Facilitated the criminal background check process for new hires.
• Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.

Training and Development:

• Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
• Coached managers on employee engagement, documentation, discipline, and performance improvement plans.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.

Legal Compliance and Risk Management:

• Worked closely with legal teams on various employment issues, including defending against claims.
• Ensured legal compliance across all human resource practices, keeping up-to-date with relevant regulations and laws.

Payroll and Benefits Administration:

• Independently implemented new payroll software with improved functionality, leading to increased efficiency and accuracy in processing tasks.
• Administered payroll and benefits for employees in various locations, ensuring compliance and minimizing financial discrepancies.
• Managed COBRA administration tasks, including notifications, enrollments, and terminations, in compliance with applicable laws

Employee Empowerment and Performance:

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supply Chain and Inventory Management:

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Introduced new methods, practices, and systems to reduce turnaround time.

Human Resources and Operations Management:

• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately to facilitate smooth daily operations.

Risk Management and Compliance:

• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.

Store Operations:

• Successfully set up store operations for opening, ensuring all systems and processes were in place for a smooth launch.
• Managed inventory control, cash control, and store opening and closing procedures.
• Created and managed employee schedules, ensuring optimal staffing levels and efficient operations.

Inventory Management:

• Contributed to the setup of inventory systems, ensuring efficient tracking and management of goods.
• Analyzed inventory data to identify and address stock discrepancies.

Customer Relations:

• Enhanced customer satisfaction through proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coordinated in-store events, enhancing customer engagement and driving sales.

Financial Management:

• Handled large sums of cash and managed all bill and vendor payments, ensuring accurate and timely transactions.

Compliance and Safety:

• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.

Employee Training and Development:

• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.