Hend Mohamed AbdelSamie El-Aref
Doha
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Personal Assistant to President, & Head Office Manager
Swiss Inn Hotels & Resorts (Head Office)
05.2017 - 10.2022
- Administrative work for the President: Answering calls, e-mails…etc
- Taking messages Arranging meetings, and taking meeting minutes Planning travel for business trips, including flights and accommodation Prepare management agreement proposals and feasibility study for new hotel projects and existing hotels
- Responsible for market research part on prospective hotel projects and existing hotels & resorts
- Prepare daily & monthly reports for the hotels’ revenues and a monthly report for the hotels’ performance
- Manage social media platforms to drive customer engagement and website traffic
- Join conversations on behalf of the brand, and support current and prospective customers
- Collaborate with other departments to manage reputation and coordinate actions
- Administrate the “Review-Pro” platform
- Liaise with the Swiss Inn office in Switzerland as well as the Shareholders in Egypt / Switzerland and Partners in Saudi Arabia.
Sales Manager
Grand Plaza Hotel & Resort - Hurghada
12.2013 - 04.2017
- - Determine Rate Schemes, Promotions & Special Offers - Prepare Business Plans and Annual Budgets - Sustain rapport with all key accounts and build relationships with new accounts - Participate in Sales Calls with members of the sales team - Conduct daily sales calls - Supervise the Sales Department Staff
Sales Administrative Assistant
Grand Plaza Hotel & Resort - Hurghada
04.2011 - 11.2013
- - Manage, organize, and update database; (Travel Agencies' Data, Rates' Strategy, Contracts, Contractual Average Sheets, Actual/Active Business…) - Assist to put & update Rates, Promotions & Special Offers - Indoor Sales: handling Phone Calls, Emails, Fax as well as Filing - Supervise pending/tentative business - Handle Online requisition & inquiries (Marketing) - Arrange and participate in team's meetings and projects
Assistant Reservation Manager
Spring Tours
06.2009 - 02.2011
- - Block hotel rooms' allocations for individuals, Tour Series & Shot Groups - Reserve & confirm all booking requests (Individuals & Groups) - Manage, organize, and update database (Allotment Charts, Actual Business… etc) - Coordinating groups' accommodations, F&B, Meeting/Conferences, Events… etc - Trafalgar/Insight System (International) & Etatos System (Internal)
Reservation Agent
Aton Travel
11.2008 - 05.2009
Executive Producer
Rollshouse, Media Production House
06.2007 - 10.2008
General Manager Administrative Assistant
A.M Export & Import co.
09.2006 - 05.2007
Education
Bachelor of Science in Tour Guidance -
Helwan University
Cairo, Egypt05.2006
Pyramids Language School
Giza, Egypt06.2002
Skills
- Schedule Management
- Multitasking and Organization
- Attention to Detail
- Time Management
- Travel Arrangements
- Discretion and Confidentiality
- Call Screening
- Filing and data archiving
- Strong Problem Solver
- Report Writing
- Microsoft Office proficiency
Skills
Mother tongue, Excellent, Good, Microsoft Word - Power Point – Excel – MS Outlook, Windows (7 – 11), Internet research and Social Media platforms
Cellular
00974 6626 1419
Personal Information
- Date of Birth: 06/26/85
- Gender: Female
- Nationality: Egyptian – Transferable Visa
- Marital Status: Married
References
References will be furnished upon request
Languages
Arabic
Native language
English
Proficient
C2
Italian
Intermediate
B1
Timeline
Personal Assistant to President, & Head Office Manager
Swiss Inn Hotels & Resorts (Head Office)
05.2017 - 10.2022
Sales Manager
Grand Plaza Hotel & Resort - Hurghada
12.2013 - 04.2017
Sales Administrative Assistant
Grand Plaza Hotel & Resort - Hurghada
04.2011 - 11.2013
Assistant Reservation Manager
Spring Tours
06.2009 - 02.2011
Reservation Agent
Aton Travel
11.2008 - 05.2009
Executive Producer
Rollshouse, Media Production House
06.2007 - 10.2008
General Manager Administrative Assistant
A.M Export & Import co.
09.2006 - 05.2007
Bachelor of Science in Tour Guidance -
Helwan University
Pyramids Language School
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