Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hendra Innosius

Denver,CO

Summary

Skilled professional restaurant server/host offering expertise in order taking, money handling and product promotion.

Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience.

Maintains thorough knowledge of menu to make recommendations.

High Energetic professional in hospitality, known for high productivity and efficient task completion.

Possess specialized skills in customer service, order accuracy, team work, adaptability, ensuring exceptional dining experience for guests and time management.

Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant.

Skilled at scheduling dining reservations and addressing guest requests and complaints.

Energetic and punctual individual committed to highest quality of service.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Host/Cashier

24/7 Monarch Casino
09.2025 - Current
  • Welcomed and seated guests, ensuring smooth flow of service.
  • Coordinated with kitchen staff to manage timely food delivery.
  • Managed reservation system to optimize table turnover and guest satisfaction.
  • Trained new hosts on operational procedures and customer service standards.
  • Provided exceptional guest experiences through attentive service and conflict resolution.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Unarmed Security Officer

Silverseal
01.2025 - 08.2025
  • Responded promptly to emergency situations using appropriate resolution strategies.
  • Maintained logs of all security related incidents and wrote detailed reports for management review.
  • Adhered strictly to company policies regarding safety protocols and procedures.
  • Verified employee identification cards prior to allowing entry into restricted areas.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.
  • Operated two-way radios for communication with headquarters personnel when necessary.

Unarmed Security Officer

Allied Universal Security Services
02.2023 - 12.2024
  • Monitored CCTV surveillance system footage for suspicious activities.
  • Inspected buildings periodically for signs of intrusion or damage.
  • Assisted with investigations into thefts, vandalism, assaults.
  • Provided friendly and professional assistance to employees, visitors and customers.

Lead Cabin Appearance

United Ground Express
02.2020 - 02.2023
  • Cleaning the aircrafts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Restaurant Food Server

Spice China
12.2018 - 01.2020
  • Assisted other servers as needed, including setting up dining areas before shifts began.
  • Greeted customers and provided them with menus.
  • Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
  • Provided guests with accurate wait times for food orders while they waited.
  • Maintained a clean, safe working environment by adhering to health codes.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.

Server

Chinese Restaurant
08.2017 - 07.2018
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.

Education

Associate of Applied Science - Management Hospitality

Feng Chia University
Taiwan
12-2010

Skills

  • Customer service
  • Food server
  • Food safety
  • Menu knowledge
  • Table setting
  • Cash handling
  • Effective communication
  • Customer complain resolution
  • Food preparation knowledge
  • Alcohol service

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Indonesian
Native/ Bilingual

Certification

  • Security Guard License
  • Hand in Hand- A training series for nursing homes toolkit 10/28/2024 Never Expires
  • Qualified Medication Administration Personnel | 10/11/2024
  • First Aid/CPR/AED | 12/27/24 - 12/27/26
  • Elderly Care and Caring for Disabled 06/12/24 Never Expires.
  • e TIPS on Premise 3.1
  • Alcohol Beverage Training 8/29/2024 - 8/29/2026
  • Food Handler 06/05/2024 - 3 years
  • A+ Server BASSET | 06/11/2024 - 2 Years

Timeline

Host/Cashier

24/7 Monarch Casino
09.2025 - Current

Unarmed Security Officer

Silverseal
01.2025 - 08.2025

Unarmed Security Officer

Allied Universal Security Services
02.2023 - 12.2024

Lead Cabin Appearance

United Ground Express
02.2020 - 02.2023

Restaurant Food Server

Spice China
12.2018 - 01.2020

Server

Chinese Restaurant
08.2017 - 07.2018

Associate of Applied Science - Management Hospitality

Feng Chia University

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Hendra Innosius