Hendra Innosius
Denver,CO
Summary
High Energetic professional in hospitality, known for high productivity and efficient task completion.
Possess specialized skills in customer service, order accuracy, team work, adaptability, ensuring exceptional dining experience for guests and time management.
Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant.
Skilled at scheduling dining reservations and addressing guest requests and complaints.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
7
7
years of professional experience
Work History
Host/Cashier
Twenty Four 7
Black Hawk, CO
09.2025 - 01.2026
- Welcomed and seated guests, ensuring smooth flow of service.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Provided exceptional guest experiences through attentive service and conflict resolution.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impression.
Unarmed Security Officer
Silverseal
Denver, Colorado
01.2025 - 08.2025
- Responded promptly to emergency situations using appropriate resolution strategies.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Operated two-way radios for communication with headquarters personnel when necessary.
Unarmed Security Officer
Allied Universal Security Services
Aurora, CO
02.2023 - 12.2024
- Monitored CCTV surveillance system footage for suspicious activities.
- Inspected buildings periodically for signs of intrusion or damage.
- Assisted with investigations into thefts, vandalism, assaults.
- Provided friendly and professional assistance to employees, visitors and customers.
- Collaborated with management to assess vulnerabilities and enhance security measures.
Lead Cabin Appearance
United Ground Express
Denver, Colorado
01.2020 - 02.2023
- Cleaning the aircrafts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Food Server
Spice China
Louisville, Colorado
12.2018 - 01.2020
- Assisted other servers as needed, including setting up dining areas before shifts began.
- Greeted customers and provided them with menus.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Provided guests with accurate wait times for food orders while they waited.
- Maintained a clean, safe working environment by adhering to health codes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered exceptional customer service in fast-paced dining environment.
Education
Associate of Applied Science - Management Hospitality
Feng Chia University
Taiwan12-2010
Skills
- Customer service
- Food server
- Food safety
- Menu knowledge
- Table setting
- Cash handling
- Effective communication
- Customer complain resolution
- Food preparation knowledge
- Alcohol service
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Indonesian
Native/ Bilingual
Certification
- Security Guard License
- Hand in Hand- A training series for nursing homes toolkit 10/28/2024 Never Expires
- Qualified Medication Administration Personnel | 10/11/2024
- First Aid/CPR/AED | 12/27/24 - 12/27/26
- Elderly Care and Caring for Disabled 06/12/24 Never Expires.
- e TIPS on Premise 3.1
- Alcohol Beverage Training 8/29/2024 - 8/29/2026
- Food Handler 06/05/2024 - 3 years
- A+ Server BASSET | 06/11/2024 - 2 Years
Timeline
Host/Cashier
Twenty Four 7
09.2025 - 01.2026
Unarmed Security Officer
Silverseal
01.2025 - 08.2025
Unarmed Security Officer
Allied Universal Security Services
02.2023 - 12.2024
Lead Cabin Appearance
United Ground Express
01.2020 - 02.2023
Food Server
Spice China
12.2018 - 01.2020
Associate of Applied Science - Management Hospitality
Feng Chia University