HENDRICK BYRD

Global Market Expansion: South African and American SME Collaboration.

• Built strong connections with business contacts in each target country to help grow future opportunities.
• Kept an eye on market trends and customer feedback to come up with new products and services for global customers.
• Met with potential partners overseas to discuss working together or forming joint ventures.
• Set pricing that balanced making a profit with meeting customer needs in different countries.
• Worked with logistics teams to make sure international orders were delivered on time.
• Planned and carried out global sales strategies to grow our market share.
• Put together reports on international sales, predicted future results, set goals, and tracked progress.
• Found and built relationships with important customers and leads around the world.
• Studied data from surveys and other sources to spot opportunities for growth in global markets.
• I traveled often to represent the company at trade shows and promotional events worldwide.
• I wrote proposals to show overseas customers the benefits of working with us.
• Handled payment issues and disputes related to international sales.
• Created sales plans for different regions using insights from customers, partners, and market trends.
• Built strong relationships with suppliers and key clients to support long-term growth.
• Researched competitors and shared findings with the team.
• Worked with sales and design teams to plan projects and create unique products that boost profits and promote the brand.
• Solved customer complaints related to sales and service.

Furniture, Retail, and Wholesale Industries.

• I directed the organization's daily operations.
• Developed and implemented strategic plans to ensure organizational goals were met.
• Facilitated collaboration between teams by encouraging open communication channels.
• Managed budgeting and financial planning processes for the organization.
• Conducted regular meetings with department heads to review progress.
• Develop strategic plans to achieve sales targets.
• Build lasting relationships with existing customers.
• Negotiating contracts and prices.
• Developing and researching new products for customers to stay relevant in their respective markets.
• Collaborating with customer design teams.
• Imports of stocks internationally.
• Overseeing local procurement of products.
• Transport Management.
• Training of internal and external salespeople.
• Overseeing stock pickers, pullers, and drivers.
• Overseeing all merchandising of our products throughout the country.

Furniture, retail, and wholesale industries.

• I directed the organization's daily operations, ensuring compliance.
• Develop strategic plans to achieve sales targets.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services.
• Identified opportunities for improvement in operational performance metrics.
• Developed and executed marketing strategies to increase brand awareness and market share.
• Build lasting relationships with existing and prospective customers.
• Developing and researching new products for customers to stay relevant in their respective markets.
• Monitored industry trends to identify opportunities for expansion and innovation.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Transport Management.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Negotiated high-value contracts with vendors and partners to optimize resource allocation.
• Overseeing all merchandising of our products throughout the country for the Massmart Group.
• Managed crisis situations to minimize impact on operations and reputation.
• Promoted a culture of innovation and encouraged staff to contribute ideas.

Furniture, retail, and wholesale industries.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Managed staff scheduling, hiring and training processes.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Mentoring and overseeing internal and external salespeople.
• Looking after key accounts.
• Overseeing the procurement of local stock.
• Identified opportunities for process improvement initiatives within the branch.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Monitored financial performance of the branch on a monthly basis.
• Created reports summarizing operational performance metrics for senior management review.
• Resolved escalated customer complaints in a timely manner.

Furniture, retail, and wholesale industries.

• Sales of furniture fittings to furniture manufacturers, retail, and kitchen industries.
• Researched competitors' products, prices, and sales techniques.
• Reviewed monthly performance against targets set by management team.
• Organized client visits, presentations, product demonstrations and trade shows.
• Negotiated pricing contracts with customers to maximize profits.
• Developed key customer relationships to increase sales.
• Developed and maintained relationships with key clients to ensure repeat business.
• Provided technical support for customers using the company's products or services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Overseeing the internal and external sales teams.
• Training of the sales team.
• Recruited, hired, and trained new hires.
• Develop strategic plans to achieve sales targets.

• Created and maintained websites to enhance user engagement.
• Optimized website performance by conducting testing on various browsers and devices.
• Researched current trends in web design to inform new projects.
• Provided technical support related to web design issues.
• Built relationships with clients through frequent communication regarding project progress.
• Designed logos, icons, images, and banners for websites.
• Integrated HTML, CSS, JavaScript, and other programming languages into websites.
• Integrated back-end services with PHP, Node.js, and Ruby on Rails to support website functionality.
• Designed visual and graphic images to use on multiple platforms.
• Designed training manuals for South African Breweries, improving employee onboarding.
• Developed webpages and flash movie files for Deloitte Central Europe, elevating brand presence.

• Generated sales of furniture fittings to manufacturers and retail sectors.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Researched competitors' products, prices, and sales techniques.
• Reviewed monthly performance against targets set by management team.
• Developed and maintained relationships with key clients to ensure repeat business.
• Developed key customer relationships to increase sales.
• Negotiated pricing agreements with prospective customers to maximize profit margins.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Negotiated deals and handled complaints or objections.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Listened to customer needs to identify and recommend best products and services.
• Served diverse industries including furniture, retail, and wholesale, enhancing market presence.

• Negotiated prices for hydraulic parts to maximize profit margins and customer satisfaction.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Performed market research to identify potential sales opportunities.
• Reviewed monthly performance against targets set by management team.
• Negotiated pricing contracts with customers to maximize profits.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Expanded sales to prospective and existing customers through targeted outreach.
• Analyzed market trends to identify potential sales opportunities.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Prepared and delivered appropriate presentations on products and services.
• Listened to customer needs to identify and recommend best products and services.
• Ensured customer awareness of all current orders and updates.
• Managed debt collection processes to maintain financial health.
• Provided exceptional customer service, resolving inquiries efficiently.

• Generated sales of new and used Caterpillar replacement parts through cold calling efforts.
• Analyzed customer feedback to identify areas of improvement in telesales process.
• Serviced existing customers to maintain satisfaction and loyalty.
• Executed counter sales to drive revenue and enhance customer experience.
• Advised management on changes needed in order to improve overall telesales performance.
• Created and maintained detailed records of all telesales activities, customer interactions, and purchases.
• Coached junior telesales agents on best practices for successful lead generation.
• Maintained accurate records of all telesales transactions.
• Generated weekly reports summarizing telesales activities including number of outbound calls made, successful conversions, lost deals.
• Participated in team meetings to discuss current strategies, objectives, and challenges related to telesales operations.

• Achieved qualification as Fitter and Turner in May 1995.
• Completed comprehensive apprenticeship, mastering essential fitting and turning skills.