Hendrick Palacios

Plano,TX

Overview

years of professional experience

Certification

Work History

Remote Services Engineer ll

Stealth Monitoring

Dallas, TX

05.2024 - Current

Execute advanced diagnostic procedures, ask targeted questions to gather critical information, and identify root causes of technical issues
Maintain effective ownership of calls and tickets, ensuring timely resolutions and proactive communication on complex technical matters
Ensure strict adherence to corporate and departmental policies and procedures
Collaborate with the Project Management team to prepare and integrate new accounts for system monitoring
Resolve intricate technical problems, including troubleshooting IP cameras, wired and wireless network issues, audio units, network video recorders, servers, and power controllers
Provide expert-level remote guidance to field technicians, ensuring efficient and effective problem resolution
Partner with customers and third-party personnel to address and resolve internal network challenges
Contribute to special projects and perform additional duties as required, demonstrating versatility and technical acumen.

System Administrator

Task Us / Intuit

New Braunfels, TX

05.2022 - Current

Installed and set up Windows and Linux systems, ensuring smooth integration and top-notch performance across various environments
Managed regular system maintenance duties, including updates, patches, and backups, to maintain the dependability and security of the IT infrastructure
Quickly identified and resolved technical issues and performance obstacles, minimizing system downtime, and maximizing operational efficiency
Enhanced the efficiency of AWS services by managing Auto Scaling groups, fine-tuning databases, and optimizing EC2 instances
Create and execute serverless architectures by utilizing AWS Lambda and Amazon API Gateway services
Enforced stringent security measures and procedures, mitigating cybersecurity threats, and safeguarding sensitive data from potential breaches
Maintained detailed documentation outlining system configurations, operational procedures, and troubleshooting methods to promote knowledge dissemination and ensure uninterrupted operations
Played a pivotal role in disaster recovery planning and testing initiatives, ensuring seamless business continuity in the face of system failures or interruptions
Configured and managed Office 365 services, including Intune, MDM, Identity, Security, and Exchange
Developed and enforced configuration and compliance policies within Office 365 to enhance security and operational efficiency
Managed user identities and access using Azure Active Directory, ensuring secure and streamlined operations
Implemented and maintained Office 365 security measures, such as Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP)
Handled mailbox migration, user management, and email security within Office 365 Exchange
Conducted regular system audits and compliance checks to ensure adherence to company policies and regulatory requirements
Administered Hyper-V environments, ensuring efficient virtual machine deployment and management.

RGCCISD Teacher

Dr. Mario Ramirez Elementary

Rio Grande City, TX

08.2021 - 04.2022

Fostered a dynamic and supportive classroom environment for a diverse body of 150+ students
Employing a variety of pedagogical techniques that heightened student engagement and encouraged risk-taking in learning.

Education

Bachelor of Science in Information Systems -

The University of Texas Rio Grande Valley

Edinburg, Texas

M.D. - Cybersecurity And Information Assurance

Western Governors University

Salt Lake City, Utah

12.2024

Skills

OS: Windows, MacOS, Linux, UNIX-based
Network Protocols: SMTP, SNMP, ICMP, TCP/IP, FTP, TELNET, MAC, VLAN, WAN
Network Devices: Cisco Routers and switches, Ubiquiti, NEO, Barix, Virtual Guard, PDUs, MicroTik, GeoVision
Virtualization: Splunk, Ansible, VMware, vSphere, Wireshark, NMAP, Metasploit, Splash Top, DMP

Cloud: Azure: VNs, Load Balancing Containers, Migration AWS: EC2, RDS, EBS, ELB, ROUTE 53, VPC
Ticketing Software: Zendesk, ServiceNow, Salesforce, FreshDesk
Languages: Python, SQL, Java, PowerShell, Ubuntu

Websites

www.linkedin.com/in/hendrickpalacios