Hendrix Tewold

• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Checked guests' identification before serving alcoholic beverages.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Also worked May 2024-September 2024

• Monitored inventory of all pool tools.
• Inspected restrooms for cleanliness hourly.
• Verified safety compliance and regulations in pool area by monitoring social distancing and communicating rules to visitors.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Monitored access to entry and exit points to avoid congregating.
• Oversaw sign-in logbooks to facilitate potential contact tracing.
• Moved umbrellas and lounge chairs at request of guests.
• Checked side duty list for opening and closing procedures.
• Provided instruction and assistance to patrons on proper use of recreational equipment.
• Sampled pool water to check chemical levels prior to starting swimming instruction.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Scanned main areas to monitor for any safety risks.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Operated pool vacuum and vacuumed pool as needed.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.